A popular café in Bromley’s Glades shopping centre has been told improvements are needed following a food hygiene inspection, as reported by our sister title London Now.
The Costa Coffee branch received a rating of “generally satisfactory” for food handling and safety management, but inspectors said the cleanliness and condition of the building and facilities required improvement.
The café was inspected on January 27, 2026, London Now reports, where further details of the inspection findings can be read.
A Costa Coffee spokesperson said: "We take all Food Hygiene Ratings extremely seriously and have taken immediate action to address the issues highlighted at the Costa Coffee in The Glades Shopping Centre, Bromley.
"It is extremely important to us that all our stores, including this one operated by a franchise partner, operate to high standards of hygiene, and we take it very seriously when any store fails to meet these high standards.
"We have robust measures in place to address poor standards and work closely with the Local Authority EHO Officers to immediately rectify any concerns.
"We would like to apologise to our local customers and assure them that the issues have been fully addressed.
"We will be applying for a revisit imminently, and remain confident that on reinspection, the store will return to its previously high rating."
Environmental health officers found that while food was being prepared, cooked, reheated, cooled, and stored safely, the overall condition of the premises needed attention.
Concerns were raised about the layout, ventilation, handwashing facilities, and pest control measures.
The systems in place to ensure food safety were deemed generally satisfactory, and staff were considered knowledgeable about maintaining standards.
Public reviews of the branch have been mixed.
Some customers described the service as “friendly,” with “excellent coffee” and a welcoming atmosphere.
Others, however, have raised concerns about cleanliness, noting “dirty” seating, inadequate cleaning, and problems with flies inside the store in the past.
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Food hygiene ratings are issued by local authorities and reflect conditions at the time of inspection, focusing on food handling, cleanliness, and safety management.
Costa Coffee has stated that it has taken steps to resolve the issues identified and is working closely with Local Authority EHO Officers to immediately rectify any concerns.
The chain has apologised to customers and said the issues have been fully addressed.
It will be applying for a revisit imminently.
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