Customers who use Sky Broadband experienced issues last night which are continuing this morning.

Reports from customers were unable to use the internet and landlines to make or receive phone calls.

The issues began on Wednesday night and more than 2,000 customers reported their broadband problems.

Areas affected include Pembroke and Tenby, Southeast England, Cardiff and Swansea.

According to DownDetector, reports started to increase from around 6pm on Wednesday, spiking at 9.41pm with 2,321 reports.

Although there are much less reports this morning, problems are not resolved in all areas.

Sky Help Team’s Twitter account is updating customers when issues are resolved.

At 8.42 on Thursday morning, a tweet from the account said: “UPDATE: South East England/Cardiff engineers are on site and working to restore service ASAP. You can keep up to date on the My Sky App and check your service status here. We’re very sorry for the inconvenience caused.”



Pembroke and Tenby was back to working order after 6pm on Wednesday according to the account.

On August 31, Rossendale and Southall were also hit with issues regarding getting online and making or receiving calls but they were resolved before the end of the day.

Customers have responded angrily comparing Sky Broadband to “something from the Stone Age”.

One customer tweeted: “Terrible coverage for ages recently.”

Another added: “Why are the engineers only on site now? You’re very sorry? Awesome thanks, that makes me feel so much better. Honestly your internet is persistently like something from the Stone Age.

“If you didn’t have Sky Sports to lean on you’d be a B-List provider struggling to survive.”

“Worst internet provider in recent history,” added a third.