A WREXHAM mum spoke of her fury at being made to wait whilst a blocked drain spewed sewage into her garden.

Sioned Charters, of Gwersyllt, said she complained to Welsh Water about the drain on Wednesday evening. Initially she had been expecting an engineer to attend the same night, but received a call later to tell her the job would be done in the morning.

"At this point it was bringing water up," she said. "There were no major issues but it had a very bad smell. "I had no call the following morning, but then at about 12.30pm they called and said someone would be coming out.

"I waited and at 5pm, when I had a call asking if I minded waiting until the next morning.

"I said I was not waiting any longer and I was getting angry. "It had reached the point where human waste had lifted the drain cover and gone all over my garden, driveway and under my fence into my neighbour's garden.

"It was unacceptable."

Miss Charters, 28, said an engineer arrived at about 8pm on Thursday night.

"I am so angry - my garden was full of waste and I have an eight-month-old child in the house.

"It was about 27 degrees and because of the smell we had to keep all the windows closed."

A spokesman for Welsh Water said, “Following significant storms and rainfall in Wrexham area over the past few days we have had a number of calls from customers where rainwater has overwhelmed the system causing flooding and we have had to prioritise customers at risk of flooding to their homes.

“We have been in regular contact with the customer since her initial report, and have kept her informed regarding when our team were available to attend.

"However, we acknowledge there was a delay in coming to the property on 13 August, and we apologise to the customer for this inconvenience and for bearing with us while we dealt with the severe weather conditions.

“We went back to the property last night [13 August], and our investigation showed a significant blockage in the system caused by wet wipes and blue paper being flushed down the toilet.

"We cleared the blockage and carried out an initial clean-up, and have arranged to return today to complete the work.

"We will be carrying out a further CCTV survey of the sewer to see if there are any further blockages within the system.

“We would like to assure our customers that there is no evidence of risk from sewage of COVID-19 in our sewerage network, in line with World Health Organisation guidance.

“We would like to remind our customers not to dispose of any materials other than toilet roll down the toilet. "Nappies, cotton buds and wet wipes can end up blocking our system.

"Similarly, pouring fat, oil and grease down sinks can cause blockages.

"The issue of blocked sewers and flooding costs the company £5 million a year.

"For more information on our ‘Stop the Block’ campaign, please visit dwrcymru.com.”