A Sutton care service which supports adults with learning disabilities and autism has been rated Outstanding by the Care Quality Commission.

Following an inspection in October, the report praised the registered manager of Heathcotes Larkrise, Ridwan Ameerbeg, and his staff for person-centred.

It said the environment was unique and creatively supported people’s individual needs and preferences.

CQC inspectors added that: “without exception, people were treated with compassion, respect and dignity by staff who built meaningful relationships with them.”

The report also recognised the way residents were encouraged to maintain links with family and said that relatives valued the support this gave to people.

The clients and their families commended the standards of care to the CQC inspectors, with comments including: “wonderful care,” “there is nothing I would change,” “this is as good as you can get,” “they are like family” and “I would recommend them to anyone, they are marvellous. They are everything you would want if it were your parent.”

Nationwide care provider, The Heathcotes Group opened Heathcotes Larkrise in 2011 and the service was rated Good prior to the latest CQC inspection.

Ridwan, who joined Heathcotes as a support worker in 2010 and progressed to registered manager in 2016.

He said: “I’m passionate about supporting learning disability clients and I want to deliver standards that pass the ‘family test’ – the quality of care you would want for yourself or your own loved ones.

"It’s wonderful to see Heathcotes Larkrise pass that test with flying colours. To have so many people - the inspectors, clients and relatives - saying so many nice things about myself and my team was incredible.”

“We’ve always had fantastic support from the senior management at Heathcotes Group. Heathcotes Larkrise has taken a lot of inspiration from their guidance and the organisation’s core values as a person-centred care provider. Above all, my support workers are the face of Heathcotes Larkrise and, without their commitment to delivering quality care, we would not have achieved an Outstanding rating.”