Southeastern has confirmed the one way system at Lewisham station is here to stay, after users voiced frustrations over “chaotic” queues.

Southeastern introduced a one-way system at the busy station during rush hour in an attempt to ease passenger flow and increase safety last October.

The new system is in place on weekdays from 6.30am to 9am, and 4.30pm to 7.30pm.

But station users have shared video and images which show “chaotic scenes” with people waiting in queues several feet deep on social media.

Writing on Twitter, one user wrote: “Having one entrance for all platforms at Lewisham thanks to Southeastern Railway’s stubborn insistence on using the hated one-way system means that when only one platform is too busy the rest of us can’t get to any other platforms either.”

Another described the scene as “chaotic.”

The one-way system is permanent, but Southeastern do carry out reviews.

A Southeastern spokesman said: “Last autumn we introduced a one-way system at Lewisham during peak hours, to improve passenger flow through the station, increasing the safety of our passengers.

“The system does mean some gatelines are exit or entry only, so we’re continuing to advise our passengers to leave a little extra time for their journey, as it may take slightly longer for them to reach their platform.”

This comes while pressure on Lewisham Station is expected to increase.

Work on a 530-flat, gym and nine-screen cinema as part of the Lewisham Gateway development is expected from the autumn.

Transport for London is also considering extending the Bakerloo line to Lewisham via the Old Kent Road and New Cross Gate – with Lewisham Station an interchange between national rail and Underground services.