The Duchess of Cambridge will be visiting Forest Hill tomorrow to launch a new national helpline to help carers.

Kate will be visiting the people that run Family Action, which provides support to children and families in the area.

The duchess will be launching FamilyLine, which will give support parents and carers the change to speak charity volunteers, who will provide a listening ear.

The team at Family Action are trained volunteers with the knowledge and experience of parenting issues to support parents and carers via telephone, text and email.

This service will try to make people feel less alone and give them the support they need.

What else do they provide?

Provide both immediate and long term support

Help with practical information and guidance

Provide emotional and listening support

Help with understanding and accessing relevant services and information

Provide regular one-to-one befriending support to parents feeling isolated

How can you access the service if you need help?

Any parent or carer from anywhere in England and Wales can get in touch with the service for free via telephone, text message or email, using the below details.

Opening times:

Monday to Friday 6pm-10pm

Saturday and Sunday 10am-1pm

Telephone: 0808 802 6666

Text message: 07537 404 282


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