Accident and emergency departments have been under huge pressure this winter.
Waiting time targets have been missed and a number of major incidents declared as casualty units struggle to cope with a surge in demand.
When feeling poorly or suffering an injury, there are things we can all consider before clogging up the local A&E even more.
Self care
A lot of illnesses can be treated in your home by using over-the-counter medicine and getting plenty of rest.
This is the best choice to treat very minor illnesses and injuries and will ensure you receive the rest and recovery you need to get well.
NHS 111
NHS 111 is a new service to make it easier to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. Calls are free from landlines and mobile phones. NHS 111 is available 24 hours a day, seven days a week and 365 days a year.
Pharmacist
Your local pharmacist can give you advice on illnesses and the medicines you need to treat them.
Visit a pharmacist when you are suffering from a common health problem which does not require being seen by a nurse or doctor.
GP
You can make an appointment with a doctor for medical advice, examinations and prescriptions. In an emergency, a GP can also visit your home outside of opening hours – if you need this service, telephone your local surgery and follow the recorded instructions.
Make an appointment with your local GP when you have an illness or injury that will not go away.
NHS walk-in centre, urgent care centre or minor injuries unit
Walk-in centres, urgent care centres and minor injuries units give healthcare and advice. Most are open from early in the morning until late at night. You do not need an appointment, and you will be seen by an experienced nurse or GP.
999
Of course, when it is a genuine emergency and you are seriously ill or injured you should attend A&E or call 999 and tell the operator you want to speak to the ambulance service.
In an emergency, ambulance staff will be sent to help you. If you have a more minor problem and you do not need immediate help, a specially-trained clinical advisor may give you medical advice over the phone.
Source: London Ambulance Service
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