London Midland apologises for service (From News Shopper)

London Midland apologises for service

3:32pm Wednesday 27th May 2009 in Search By Paola Dellafiora

A train operator has apologised for its unreliable service but says it is ‘working hard to put things right.’

Earlier today the Observer reported how a disruptive and unreliable service had driven rail passenger Julie Bart of Abbots Langley to tears.

Ms Bart, who travels to work in Gunnersbury, said despite repeated promises that a new timetable would provide a more reliable service and more stopping trains at Kings Langley nothing has changed.

London Midland, who operates services out of Kings Langley, says recent shuttle services had been introduced at its busiest stations but more were hoping to be implemented between now and December.

London Midland spokesman Matt Hurst said: "Since the beginning of the year, our services have often not been as reliable and punctual as they should have been. We are sorry.

“Some of the reasons were external – winter weather, overhead wire and signal problems – we hold our hands up, we got some things wrong, and now we are working hard to put them right.”

London Midland says that the new timetable introduced since December has seven trains running from Kings Langley into London Euston during the morning peak, and four returning during the evening rush hour.