Did you know that if you travel by the London Underground and your train is more than 15 minutes late you are normally entitled to a refund for your single journey?
Sadly not enough people are aware of this and both Transport for London and the Mayor seem very keen to keep it that way.
Last year a staggering 10 million tube users missed out on refunds they were entitled to following severe delays.
It is bad enough that so many people face such long tube delays, but people shouldn't then miss out on the refunds they are entitled to. I have no doubt that if more passengers started to claim refunds for their delayed journeys, then the Mayor and TfL may start to put more efforts into tackling the delays. Pick up a form at your tube station or online at the TfL website.
Caroline Pidgeon AM
Leader of the Liberal Democrat
London Assembly Group
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