The staff at Castlebar Care Centre, are celebrating after receiving an overall ‘Outstanding’ in their latest inspection report by the Care Quality Commission.

The inspection took place unannounced over two-days in October 2016. As well as an overall ‘Outstanding’ rating; the home received ‘Outstanding’ for Caring and Responsive. The home’s services were rated ‘good’ for effectiveness, well-led and safety Castlebar Care Centre caters for people living with dementia who also need nursing care, and for those people who have medical conditions which need nursing involvement. The home is also Gold Standard Framework Accredited, so is able to offer a high level of palliative and end of life care. Some people who live in the home, are living with dementia but do not yet need nursing care It is a 59 bedded mansion house, set in beautiful grounds on Sydenham Hill in South East London. The home enjoys a magnificent setting with panoramic views over the Capital.

The CQC report stated: The service provided care to people that was outstanding.

People and their relatives were complimentary about the care and support they received. Care delivered was person centred and demonstrated that people mattered. Staff supported people with effective and coordinated care and support. People’s lives were celebrated and staff showed respect for privacy while promoting their dignity. Staff showed they knew people’s needs well. The registered provider, registered manager and staff were caring, compassionate and empathetic to people who lived and died at the service.

The service responsiveness to people using the service was outstanding.

Staff used social activities in a creative way that helped people explore and develop new interests and hobbies.

Care delivered used evidence based research outcomes to improve the lives of people. Diversity was celebrated and welcomed for all people living in the service. People and their relatives were involved in the assessment and reviews of their care. People were able to make a complaint about the quality of care and support they received.

All relatives we spoke with spoke highly and complimentary of the care, the service and staff. One relative told us “[my relative] would be nowhere else. I have visited a few homes that were supposed to provide the best care. Nothing is like this home.” Another relative said “It’s wonderful here.”

http://www.excelcareholdings.com/care-home/london/castlebar-care-centre/ Based on information supplied by Sam Manning.