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TRAINS: Southeastern defends reduced timetable in snowy weather


A TRAIN company has defended the reduced timetable it put in place during last month's freezing weather conditions.

Southeastern ran a drastically reduced number of trains from January 6 to January 8 because of the snow and ice in south-east England.

Five days later chairman of the London Assembly's transport committee, Caroline Pidgeon, wrote to the company's managing director asking why so many trains were cancelled when other London train firms, such as Southern, continued to operate as normal.

In his 11 page response, Charles Horton has said the weather forecasts supplied by rail operator Network Rail correctly suggested there would be snowfall followed by freezing temperatures.

Mr Horton said Southeastern decided there was the risk of passengers getting "stranded on trains" and that their primary responsibility was the "safety of passengers".

He told the assembly member many of the railways' electrical conductors became frozen meaning trains could not start and that a reduced timetable ensured trains ran on time rather than with severe delays caused by trains stuck on tracks.

He added: "Network Rail assessed there was a very significant risk of trains becoming stranded because they were unable to collect electricity from the track.

"Southeastern published and delivered a more reliable timetable than some other operators were able to achieve."

But Brian Cooke who is chairman of the Orpington and District Passenger Transport Users Association said the letter does not excuse the early stop to services.

He said: "We understand the need for an emergency timetable, but in some cases the last train was at 8pm in the evening. It has never happened before and let's hope it never happens again."

Southeastern said that in most cases trains arrived at their destinations between 9pm and 10pm.

Southeastern says the reduced service was necessary to:

- Reduce the likelihood of passengers being trapped on failed trains for long periods

- Provide a timetable which passengers were aware of in advance and could rely on

- Reflect the reduced number of passengers

- Limit the number of railway points and junctions used

- Reduce the damage to trains from conductor rail icing

Comments(11)

sweep007 says...
4:00pm Tue 2 Feb 10

Southeastern are full of rubbish - they cancelled loads of trains as the drivers are due to have there lunch breaks so if one train is delayed and they are late back for there break then the next train they have to be on is cancelled. I am not saying drivers should not be entitled to these breaks but Southeastern shouldn't lie about it!

kimmilou says...
4:51pm Tue 2 Feb 10

There goes Southeastern Trains, 11 pages of saying "nothing". I can accept fewer trains, but no trains altogether after 8pm was unbelieveable. I'm sure there were many like my husband who had a very unpleasent journey around the houses to get home. My Husband could not finish work early, and had to travel to Croydon, to then get 2 buses back to Bromley... Thanks Southeastern!

Lodger says...
4:59pm Tue 2 Feb 10

I raise the question if South Eastern were operating a Saturday service why weren't they charging Saturday prices when the amended timetable was enforced?????

jaddyman says...
5:25pm Tue 2 Feb 10

I normally travel from New Eltham into Central London. During the snow I was unable to get into work because Southeastern either canceled trains, ran a reduced service or the trains were late, and too packed with people for me to get on.

Numerous occasions have seen me standing on the platform for nearly an hour waiting for a train, and when it eventually arrives, it's too full! Instead of canceling trains and delaying them, try running MORE trains. For the mount I pay for an annual travel-card, I expect to be able to actually USE it. Southeastern have no excuse, if other train lines were able to operate, then why can't they?

Even this morning, Tues 2nd Feb, the 08:40 to Cannon St was canceled, and we weren't even told why?!

It is a pathetic service they're running, and it needs to be sorted out... I could get to work faster by getting a bus to Lewisham and getting on the DLR - and in future it looks like I'll have to do this, since Southeastern can't handle the cold or the wet, or the windy, or the sunny!!

stardotbmp says...
7:22pm Tue 2 Feb 10

When can we be rid of Southeastern, their mis-management and poor service franchise?

ElthamGuy says...
12:19am Wed 3 Feb 10

Any new franchise will be jst the same - remember Connex???

Make Life says...
8:31am Wed 3 Feb 10

I find South Eastern fine on the Hayes line, ive got no complaints at all.

Lukeyboy says...
10:51am Wed 3 Feb 10

I was left wondering "If they can send one train down the line, why cant they send them all"
Fair enough if drivers cannot get into work either, i understand that...so why not put more carriages on the ones they did send....

City - Square Mile says...
1:35pm Wed 3 Feb 10

jaddyman wrote:
I normally travel from New Eltham into Central London. During the snow I was unable to get into work because Southeastern either canceled trains, ran a reduced service or the trains were late, and too packed with people for me to get on. Numerous occasions have seen me standing on the platform for nearly an hour waiting for a train, and when it eventually arrives, it's too full! Instead of canceling trains and delaying them, try running MORE trains. For the mount I pay for an annual travel-card, I expect to be able to actually USE it. Southeastern have no excuse, if other train lines were able to operate, then why can't they? Even this morning, Tues 2nd Feb, the 08:40 to Cannon St was canceled, and we weren't even told why?! It is a pathetic service they're running, and it needs to be sorted out... I could get to work faster by getting a bus to Lewisham and getting on the DLR - and in future it looks like I'll have to do this, since Southeastern can't handle the cold or the wet, or the windy, or the sunny!!
There are these BIG Red things called buses that were traveling quite freely from New Eltham to Central London during the snow-you would have to change at Lewisham but surely thats what we get paid for!!

I know as thats how I managed to get into work each day and back again - yes South Eastern are poor but do not blame the 100% for you not being in work over the snowy period!

bexleyman says...
6:58am Mon 8 Feb 10

Remove southeastern from the franchise?!

As much as I believe this whole snow business was a bit of a sham, I can't fault them too badly when looking at the bigger picture. As long as I never wanted to catch the 09:25 from Bexley which always was cancelled until they ruined the timetable, everything is pretty dandy.
They're the only operator to publicise their full list of significant delays and cancellations on their website with brief explanation... it will do for me. Compared with Network SouthEast and Connex Southeastern are a god send.
Lets just hope that rather than believe their nice 11-page reply, they think "let's get it right next time"

ollyloosemore says...
12:36pm Tue 9 Feb 10

I understand why Southeastern ran a reduced service, and fully respect their decision to do this, but there was no excuse for stopping the services at 8pm from central London. It took me 4 buses to get back from central London to Orpington on one day.

I agree with a previous poster, if they are running a Saturday service, why not scrap the Peak/Off Peak charges for that day.

The must frustrating part of travelling on the snow days was the lack of available information. I asked at Bromley South where the next train was going and was told to ask the driver... I don't think that's a great response.

I'm glad they ran a service of sorts, lets hope that they learn from the mistakes...


A revised train timetable has been put in place Southeastern says the reduced timetable was essential

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