Customers travelling on London and north Kent routes are less happy with Southeastern's service than across the rest of its network, a survey revealed today (January 27).

The figures show satisfaction within the metro network - serving stations including Greenwich, New Cross, Lewisham, Dartford, Gravesend, Woolwich Arsenal, Hayes, Bromley South, Bexleyheath, Petts Wood and Orpington - is 20 per cent lower than on another line.

Customer satisfaction on metro lines last year was just 73 per cent, compared to 77 on main train lines, and 93 per cent on high speed trains which serve Ebbsfleet and Gravesend.

Across the network, just 31 per cent of Southeastern customers were satisfied with the way the company handles delays, and 35 per cent with value for money of ticket price.

Shockingly, only 26 per cent of passengers were happy with toilet facilities - and 29 per cent with availability of staff.

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The national survey results also showed that Southeastern passengers are becoming less happy with the punctuality of their trains - with just 67 per cent satisfaction last year, compared to 72 per cent in 2014.

Travellers were also less content with the frequency of trains - with 67 per cent of customers claiming to be happy, compared to 73 per cent the year before.

Southeastern came 25th out of 26 companies in the Transport Focus table - with fellow south east companies Thameslink (73 per cent) and Southern (78 per cent) on either side.

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Bexleyheath and Crayford MP David Evennett slammed the company for its "incompetent" service today.

He added: "As a commuter myself, I share the frustrations of my constituents who have been let down by a company that is out of touch with what passengers want and incapable of running a good service.

"I am glad that the government is devolving local rail services to TfL - Southeastern are not delivering for local people."

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David Evennett MP

Overall, Southeastern were pleased with the results - with average satisfaction at a two-year high of 75 per cent.

Managing Director David Statham said: "These latest results indicate that our passengers value the improvements we have been making.

"This aside, we realise there is a great deal more work to do to improve our scores.

"We are currently part way through a £70 million investment programme - and working closely with Network Rail to improve the punctuality of our trains."