Princess Royal University Hospital Costa Coffee charging more than high street branches

News Shopper: The Costa Coffee at the PRUH has caused plenty of controversy in recent weeks. The Costa Coffee at the PRUH has caused plenty of controversy in recent weeks.

THE Costa Coffee at the Princess Royal University Hospital (PRUH) has caused further controversy by charging more for a cup of coffee than the average high street Costa.

A coffee at the Farnborough hospital costs a customer between 15 and 20 pence more than if they ventured out to a Costa Coffee elsewhere.

Ida Mullinger, 72, a volunteer at the hospital, said: "It is quite disgusting - they are taking gross advantage not only of people visiting the hospital, but also of staff." 

The PRUH said: "It has been pointed out to the Trust by the contractor that there are some additional costs associated with running the cafe inside a hospital which would not apply on a high street.

"We would also note that when discounts for staff are taken into account, the prices for staff are cheaper than in the high street."

This follows last month's decision by the PRUH to substantially reduce its restaurant opening hours in favour of the Costa Coffee, leading to an outcry from members of the public who claimed they were cutting a cheaper service in favour of a more expensive one.

Comments (5)

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7:50pm Wed 6 Feb 13

cookster says...

"It has been pointed out to the Trust by the contractor that there are some additional costs associated with running the cafe inside a hospital which would not apply on a high street."

A tiny stall tucked away at the back of the hospital costs more than the huge premises they seem to have in every prime location? Do me a favour.
"It has been pointed out to the Trust by the contractor that there are some additional costs associated with running the cafe inside a hospital which would not apply on a high street." A tiny stall tucked away at the back of the hospital costs more than the huge premises they seem to have in every prime location? Do me a favour. cookster

11:26am Thu 7 Feb 13

Invicta58 says...

When you add both comments from the PRUH together a more truthful explanation is that the "additional costs" are Costa giving staff discounts. Can't see any explanation.

So hospital visitors are paying Costa more so that they can give discounts to staff. Why not just say so?
When you add both comments from the PRUH together a more truthful explanation is that the "additional costs" are Costa giving staff discounts. Can't see any explanation. So hospital visitors are paying Costa more so that they can give discounts to staff. Why not just say so? Invicta58

12:04pm Thu 7 Feb 13

Slonik says...

Maybe Costa finance their PRUH branch via PFI. That'd certainly explain why it costs more to run lol
Maybe Costa finance their PRUH branch via PFI. That'd certainly explain why it costs more to run lol Slonik

4:13pm Thu 7 Feb 13

the wall says...

Typical, ripping off British people by a British firm. This is low unhanded tactic by Whitbread. Costa had an operating income of £340.9 million 2009/10.
Typical, ripping off British people by a British firm. This is low unhanded tactic by Whitbread. Costa had an operating income of £340.9 million 2009/10. the wall

8:53am Fri 8 Feb 13

Mangetout says...

Can anyone believe there are 'additional costs associated with running the cafe inside a hospital which would not apply on a high street'.
Are they saying The Glades rent and business rates are LOWER than that of the Costa kiosk in the PRUH.
Can someone from the PRUH and Costa please explain exactly what these additional costs are?
Can anyone believe there are 'additional costs associated with running the cafe inside a hospital which would not apply on a high street'. Are they saying The Glades rent and business rates are LOWER than that of the Costa kiosk in the PRUH. Can someone from the PRUH and Costa please explain exactly what these additional costs are? Mangetout

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