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Comet refuses to give disabled Orpington woman a refund for faulty fridge
A DISABLED woman has been left in the lurch by bust retailer Comet.
Dawn Pearson, of Osgood Avenue, in Orpington, bought a £500 fridge freezer in January from the electrical firm, which went into administration on November 2.
She says the appliance turned out to be faulty and she’s been struggling to get a refund ever since.
Comet allegedly disputed there was a problem with the item for around nine months, at first suggesting Mrs Pearson, who has Multiple sclerosis (MS) and serious lung condition Bronchiectasis, was putting in food the wrong way.
The 68 year-old has been forced to store food in a 20-year old fridge in the garage, which is falling apart from the inside.
After much wrangling, she asked an engineer friend to have a look and he said there was a problem with the insulation which she says a Comet employee later confirmed.
Allegedly the firm eventually offered to give her the money back three days before going into administration, after which, staff told her they don’t know when she’ll get a refund.
She said: “The aftercare from Comet was appalling.
“It’s been really hard having to go back and forth getting food from the garage.
“I think the situation has been a waste of time from both sides.
“It’s been exhausting. I wish I’d bought it from somewhere else but then, hindsight’s a wonderful thing.
“I even spent about £170 on the extended warranty.”
Mrs Pearson said she hopes by speaking out, other people who have had similar experiences with the chain, will come forward.
“It would be great if other people can come forward, we can fight our case together.
“It could take months and months to get the money back. I just don’t know what’s happening.”
Private accountancy firm Deloitte, is now acting as administrator for Comet and is trying to find a buyer for the struggling retailer.
News Shopper has approached them for a comment on the situation and is awaiting a response.
Have you had problems with Comet? Are you struggling to get a refund since the firm went into administration? Call the newsdesk on 01689 885 721 or email email@example.com