9:54am Thursday 2nd October 2008
By Simon Bull
POST office customers in London are being made to wait nearly half an hour to get served. What are you experience?
Postwatch says waiting times of more than 15 minutes are common.
But the postal services watchdog complains some people are forced to queue for up to 28 minutes before being served.
This is six times longer than the official guideline, which says customers should wait four minutes and 48 seconds on average.
The Postwatch study comes after 160 branches were shut across London last year.
What are you experiences of being served in the post office? Should more be done to tackle long queues and long waiting times?
Is the service provided by the post office when you finally get served good enough?
Away from the post office, are you happy with the quality of mail services in your area? Is your post regularly delivered and at a good time of the day?
Have your say - add your comments below.
© Copyright 2001-2010 Newsquest Media Group
http://www.newsshopper.co.uk