Supermarket chain Waitrose’s decision to make major changes to its free tea and coffee offers has divided opinion among its customer base.

From this week (May 23) another nine of its stores will have become part of the big hot drinks overhaul, sparking reactions.

Some have welcomed the news while others are less pleased, as the big project is expected to be completed this autumn.

Tor Harris, Waitrose’s head of sustainability and responsible sourcing, said: “We realise this is a major change, but we believe removing all takeaway disposable cups is the right thing to do for our business and are confident the majority of customers will support the environmental benefits.

“It underlines our commitment to plastic and packaging reduction and our aim is to deliver this as quickly as possible.”

The aim is to remove all takeaway disposable cups from its stores later this year and save around 52 million cups a year.

MyWaitrose customers, part of the chain’s loyalty scheme, can continue to enjoy this option – provided they bring in their own reusable cup.

Branches, like the one in Bromley, will soon be a part of the big initiative and today is another step towards the major plans.

One user wrote: “Many thanks for removing the incentive to do my shopping at my local Waitrose.

“Whilst I agree with plastic waste reduction the effective total removal of a free tea or coffee is a step too far.

“You obviously do not live in the real shopping world.”

Another user said: “I think this is a great move. Some will grumble but you can’t please everyone and the benefit to the environment far outweighs consumer inconvenience.

“If someone is that desperate for a coffee they can sit in the cafe or buy their first reusable cup in store!”

What’s your view? Let us know in the comments