Southeastern is in trouble again after a conductor reportedly blamed delayed train services from Rochester on a woman suffering from a miscarriage.
The message was broadcast over the tannoy on Tuesday evening during a hectic rush hour period just before 6pm, one commuter said.
North Kent services were delayed after the woman “fell ill” on a train in Rochester station, a tweet from Southeastern explained.
@Se_Railway where's the announcements? Does that really grind a whole network to a halt? What happens if the incident happens at midday?
— Richard Gomez-Lee (@GomezLee89) February 23, 2016
@Lynchysuz Hi, sorry for the delay to your journey this evening. This was because of a passenger being taken ill earlier at Rochester. ^MS
— Southeastern (@Se_Railway) February 23, 2016
@IanRule If the passenger can't/shouldn't be moved, it will result in trains behind needing to be held at various points in the network. ^MK
— Southeastern (@Se_Railway) February 23, 2016
Services had returned to normal about half an hour later. A Southeastern spokesman said: "We picked up on social media last night that this announcement had apparently been made.
“This would be an entirely inappropriate announcement to make and we are looking into the matter."
The complaint adds to the long and ever growing list of passenger frustrations towards Southeastern and its delayed services.
@Se_Railway why is there a locked empty carriage no one can sit in when there's loads of us standing?! pic.twitter.com/1hOt3xLROC
— Roxee Page (@Roxee93) February 24, 2016
@Se_Railway Someone needs to give the staff member rudely throwing passengers off the 17.25 customer service training!#jobsworth
— Lindsey Burke (@LindseyBurke79) February 24, 2016
@Se_Railway and carriage 64770 is still like a furnace. Are the heating settings OFF and CORE OF THE SUN? pic.twitter.com/pWk834swtJ
— James Pllu (@JamesPllu) February 24, 2016
One month ago (January 21) Transport for London announced plans to take over the running of all its suburban rail routes in and around London.
The proposals launched by the Secretary of State for Transport and the Mayor of London promise to offer a "new era of rail travel", with better and more reliable trains through the south east.
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