83-year-old Erith woman waits over an hour for ambulance after fall left her bleeding from eye

An 83-year-old woman was left on an Erith pavement

An 83-year-old woman was left on an Erith pavement

First published in News
Last updated
News Shopper: Photograph of the Author by , deputy news editor

An 83-old-woman who fell on a pavement in Erith yesterday (August 27) leaving blood pouring from her eye, waited over an hour for an ambulance.

Anne Robinson, of Valley View, Greenhithe, was visiting friends in the area and witnessed the incident just before noon in Cavendish Avenue.

The 75-year-old said: "I saw this grey-haired old lady fall down to the ground with a wallop. It wasn't just a little fall, it was a crash.

"I thought: 'I bet she's hurt herself there, she's really fallen on her head'.

"She had blood coming out of the side of her eye and of course she was a bit shocked."

Ms Robinson, who was driving with a friend, stopped to see how the woman was.

She said: "I rang 999 and they said: 'We are extremely busy at the moment, has she got life threatening injuries?'.

"I said I didn't know. They asked me if she was still breathing. I said yes, but she's bleeding down her face out of the side of her eye.

"The ambulance didn't arrive until an hour and fifteen minutes later.

"She was 83 and it's terrible to be left on the pavement for one hour and fifteen minutes.

"She kept saying: 'couldn't I go indoors' but we were told not to move her so she just sat there."

Ms Robinson added: "When the ambulance finally showed up they worked on her for about 20 minutes and then she was taken to hospital.

"To leave someone for that long, I think it's disgusting, really awful."

A London Ambulance Service spokeswoman said: "We were called at 12.01pm on August 27 to Cavendish Avenue in Erith to reports of a woman who had fallen.

"The caller informed us that the patient was conscious and breathing and did not have serious injuries.

"Unfortunately we were very busy at the time and could not send an ambulance.

"An ambulance crew arrived at the scene at 1.17pm.

"The woman was taken to Darent Valley hospital not as a priority."

Comments (7)

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2:52pm Thu 28 Aug 14

ElsieH says...

She only waited an hour and fifteen minutes, she was lucky. The LAS is under so much pressure that on a different day, she may not have had an ambulance at all.
The public need education on 2 things...
1) you WILL NOT be seen quicker in hospital if you come by ambulance. Unless it's genuinely life threatening and you are taken in under blue lights.
2) there are many alternatives to calling an ambulance, like seeing your GP, going to a walk in centre, or taking some responsibility to treat yourself.
Then the limited ambulance resources would be available to treat people like this 83 year old lady a lot quicker.
She only waited an hour and fifteen minutes, she was lucky. The LAS is under so much pressure that on a different day, she may not have had an ambulance at all. The public need education on 2 things... 1) you WILL NOT be seen quicker in hospital if you come by ambulance. Unless it's genuinely life threatening and you are taken in under blue lights. 2) there are many alternatives to calling an ambulance, like seeing your GP, going to a walk in centre, or taking some responsibility to treat yourself. Then the limited ambulance resources would be available to treat people like this 83 year old lady a lot quicker. ElsieH
  • Score: 4

3:42pm Thu 28 Aug 14

Joelo says...

ElsieH wrote:
She only waited an hour and fifteen minutes, she was lucky. The LAS is under so much pressure that on a different day, she may not have had an ambulance at all.
The public need education on 2 things...
1) you WILL NOT be seen quicker in hospital if you come by ambulance. Unless it's genuinely life threatening and you are taken in under blue lights.
2) there are many alternatives to calling an ambulance, like seeing your GP, going to a walk in centre, or taking some responsibility to treat yourself.
Then the limited ambulance resources would be available to treat people like this 83 year old lady a lot quicker.
well this needs to be enforced on people then who waste the emergency services time. Its not acceptable that an 83yo lady was left sitting in the gutter in this state. Id be interested to know just how many other calls to the ambulance service during the 1hr 15mins wait were indeed life threatening?
[quote][p][bold]ElsieH[/bold] wrote: She only waited an hour and fifteen minutes, she was lucky. The LAS is under so much pressure that on a different day, she may not have had an ambulance at all. The public need education on 2 things... 1) you WILL NOT be seen quicker in hospital if you come by ambulance. Unless it's genuinely life threatening and you are taken in under blue lights. 2) there are many alternatives to calling an ambulance, like seeing your GP, going to a walk in centre, or taking some responsibility to treat yourself. Then the limited ambulance resources would be available to treat people like this 83 year old lady a lot quicker.[/p][/quote]well this needs to be enforced on people then who waste the emergency services time. Its not acceptable that an 83yo lady was left sitting in the gutter in this state. Id be interested to know just how many other calls to the ambulance service during the 1hr 15mins wait were indeed life threatening? Joelo
  • Score: 3

5:52pm Thu 28 Aug 14

Teresacatherine says...

Only an hour and 15 mins!!!!!!!!! Only when you have impacted the pavement with such gravity and your that age its a shock to the system
The Delay doesn't surprise me as our so called health service is in a awful pitiful mess. This lady had an accident thru no fault of her own
She wasn't responsible for her injuries not self inflicted
Would have been better going to a gp or walk in or getting a lift to A&E
More money needs to be put into the health system and people abusing shouldf be bloody Fined
Only an hour and 15 mins!!!!!!!!! Only when you have impacted the pavement with such gravity and your that age its a shock to the system The Delay doesn't surprise me as our so called health service is in a awful pitiful mess. This lady had an accident thru no fault of her own She wasn't responsible for her injuries not self inflicted Would have been better going to a gp or walk in or getting a lift to A&E More money needs to be put into the health system and people abusing shouldf be bloody Fined Teresacatherine
  • Score: 8

9:36pm Thu 28 Aug 14

cherithporter says...

That's disgraceful. Waiting over an hour?
That's disgraceful. Waiting over an hour? cherithporter
  • Score: 2

10:51am Fri 29 Aug 14

sussh2 says...

My 97 year old Grandma fell over and fractured her hip in her garden. She had to wait over three hours for an ambulance to arrive. There are not enough ambulances.
My 97 year old Grandma fell over and fractured her hip in her garden. She had to wait over three hours for an ambulance to arrive. There are not enough ambulances. sussh2
  • Score: 0

5:43pm Sat 30 Aug 14

sarfflondonbird says...

If nhs resources were not wasted on incidents such as attending and dealing with drug abusers or drunken p***heafs, that would free the LAS a bit, oh and tending to the freeloaders that appear from the back of lorries and ship containers, being put first before our own elderly and vulnerable. Then we would have the resources readily available.
If nhs resources were not wasted on incidents such as attending and dealing with drug abusers or drunken p***heafs, that would free the LAS a bit, oh and tending to the freeloaders that appear from the back of lorries and ship containers, being put first before our own elderly and vulnerable. Then we would have the resources readily available. sarfflondonbird
  • Score: 6

7:07pm Sat 30 Aug 14

happyjk says...

I had a fall two weeks ago indoors,and had to wait over 3 and a half hours for an ambulance despite making 4 calls to say that my condition was deteriorating and the ambulance service was told this. I had 5 days in hospital
I had a fall two weeks ago indoors,and had to wait over 3 and a half hours for an ambulance despite making 4 calls to say that my condition was deteriorating and the ambulance service was told this. I had 5 days in hospital happyjk
  • Score: 1
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