Orpington Pets at Home shop loses woman's cat before she 'finds it in freezer'

Orpington pet supplies shop loses woman's cat before she finds it in freezer

Orpington pet supplies shop loses woman's cat before she finds it in freezer

First published in News
Last updated
News Shopper: Photograph of the Author by , reporter

A woman says an Orpington pet supplies shop lost her cat for six hours before she found it trapped in a freezer.

Laura Sloane, of Oakdene Road, Orpington, says she took her black cat Vincent to be microchipped in Pets at Home, Nugent Shopping Park, on June 27.

Upon arriving Miss Sloane was told the procedure would take place in a warehouse at the back of the shop.

She said: "A member of staff said to me: 'I have to take the cat round the back of the shop but you cannot come with me'.

"Twenty minutes later I heard him shouting. He was calling for another member of staff. He sounded very distressed.

"When he came back to the front of the shop all he said was: 'I have lost your cat'."

For the next six hours Miss Sloane searched the premises for the seven-year-old moggy - which she has owned since it was a kitten.

She says although she asked the members of staff to close the shop - which has automatic doors - to prevent the cat from escaping, they refused.

News Shopper:

The 29-year-old added: "I was very angry and upset.

"It took them six hours to close the store."

Miss Sloane said: "After they shut the shop and it was quiet enough I was able to hear him crying.

"He was stuck inside the back of a freezer in the motor.

"I took him to the vets and he had an extremely high temperature. His heart was beating really quickly over an hour later, his paws were sweating.

"My cat is still scared. He just hides himself under the bed, too scared to come out."

A Pets at Home spokesman said: "At Pets at Home we always put pets before profit and we’re very sorry for the distress caused to Vincent and Ms Sloane.

"We closed parts of the store until Vincent was found to minimise stress and, once he was found, our vet gave him a general health check to ensure he was ok, offering another free health check in a week’s time. 

"We hope that Vincent and Ms Sloane can accept our sincere apologies."

Comments (8)

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10:57am Tue 8 Jul 14

Gypo.Joe says...

OK don't even think it boi's.
OK don't even think it boi's. Gypo.Joe
  • Score: -5

11:43am Tue 8 Jul 14

RVD420 says...

29? get your facts right news shopper
29? get your facts right news shopper RVD420
  • Score: -1

1:23pm Tue 8 Jul 14

flea_in_ear says...

Don't understand. Most vets do microchipping in front of the owner. Why are Pets at Home so secretive?

And in taking hours to close the shop (any animal lovers and pet owners would have understood) - well, they really care about animals, don't they?
Don't understand. Most vets do microchipping in front of the owner. Why are Pets at Home so secretive? And in taking hours to close the shop (any animal lovers and pet owners would have understood) - well, they really care about animals, don't they? flea_in_ear
  • Score: -6

4:52pm Tue 8 Jul 14

catmantoo says...

flea_in_ear wrote:
Don't understand. Most vets do microchipping in front of the owner. Why are Pets at Home so secretive?

And in taking hours to close the shop (any animal lovers and pet owners would have understood) - well, they really care about animals, don't they?
I'd be suspicious if they didn't want me to come back to watch too. I'd just say nah, I'll go to Andersons, they're friendly and personal. And NOT SECRETIVE with my babies!
[quote][p][bold]flea_in_ear[/bold] wrote: Don't understand. Most vets do microchipping in front of the owner. Why are Pets at Home so secretive? And in taking hours to close the shop (any animal lovers and pet owners would have understood) - well, they really care about animals, don't they?[/p][/quote]I'd be suspicious if they didn't want me to come back to watch too. I'd just say nah, I'll go to Andersons, they're friendly and personal. And NOT SECRETIVE with my babies! catmantoo
  • Score: 25

5:30pm Tue 8 Jul 14

the wall says...

catmantoo wrote:
flea_in_ear wrote:
Don't understand. Most vets do microchipping in front of the owner. Why are Pets at Home so secretive?

And in taking hours to close the shop (any animal lovers and pet owners would have understood) - well, they really care about animals, don't they?
I'd be suspicious if they didn't want me to come back to watch too. I'd just say nah, I'll go to Andersons, they're friendly and personal. And NOT SECRETIVE with my babies!
Why are you getting your babies microchipped? Thou it wouldn't surprise me if the gumbermint want to bring that in.
[quote][p][bold]catmantoo[/bold] wrote: [quote][p][bold]flea_in_ear[/bold] wrote: Don't understand. Most vets do microchipping in front of the owner. Why are Pets at Home so secretive? And in taking hours to close the shop (any animal lovers and pet owners would have understood) - well, they really care about animals, don't they?[/p][/quote]I'd be suspicious if they didn't want me to come back to watch too. I'd just say nah, I'll go to Andersons, they're friendly and personal. And NOT SECRETIVE with my babies![/p][/quote]Why are you getting your babies microchipped? Thou it wouldn't surprise me if the gumbermint want to bring that in. the wall
  • Score: -11

11:07pm Tue 8 Jul 14

Harold_Monk says...

It's a he, not an it :(
It's a he, not an it :( Harold_Monk
  • Score: 15

10:21am Wed 9 Jul 14

flea_in_ear says...

Other news papers seem to be reporting the cat as having been found BEHIND a freezer.....

It should still never have been in a situation where it could escape.
Other news papers seem to be reporting the cat as having been found BEHIND a freezer..... It should still never have been in a situation where it could escape. flea_in_ear
  • Score: 3

5:02pm Wed 9 Jul 14

CompanionCareOrpington says...

We would just like to clarify that it was not the vets that were involved in this micro-chipping incident. Pets at Home have their own micro-chipping scheme.
As a vets, we do all our micro-chipping within a secure consult room, with an owner present. All our nurses and vets are fully trained in this procedure.
On the day in question, we were able to assist in finding Vincent and offered a free health check after he was found.
We would just like to clarify that it was not the vets that were involved in this micro-chipping incident. Pets at Home have their own micro-chipping scheme. As a vets, we do all our micro-chipping within a secure consult room, with an owner present. All our nurses and vets are fully trained in this procedure. On the day in question, we were able to assist in finding Vincent and offered a free health check after he was found. CompanionCareOrpington
  • Score: 3

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