Disabled New Eltham mum's life 'upside down' after left without bathroom for four weeks

Julianne Dillaway pictured in the broken wet room with husband Rob Dillaway and children Ben Dillaway, 8, and Zowie Dillaway, 4

Repairs in the wet room have been delayed after Mrs Dillaway's ceiling collapsed.

Julianne Dillaway pictured in the broken wet room with husband Rob Dillaway and children Ben Dillaway, 8, and Zowie Dillaway, 4

First published in News
Last updated
News Shopper: Photograph of the Author by , reporter

A DISABLED New Eltham mum says her life has been turned "upside down" after being left with an unusable bathroom for four weeks and forced to wash at friends’ houses.

Wheelchair-bound Julianne Dillaway, who requires a wet room to bathe, has had to travel miles to wash herself and her four children after the bathroom ceiling collapsed nearly a month ago.

News Shopper: Repairs in the wet room have been delayed after Mrs Dillaway's ceiling collapsed.

The 32-year-old, who suffers from spine-affecting osteoarthritis, claims she was told to "wash her kids in the sink" by L&Q Housing Association which is responsible for the delayed repairs in Oakley Drive.

Mrs Dillaway told News Shopper: "A normal family shouldn’t go through what we are going through, let alone with us.

"This is our life, they are turning upside down.

"They couldn’t care less."

She says it is also affecting the anxiety-levels of her eight-year-old son Benjamin who suffers from severe autism.

She said: "They can’t get away with this - there are two vulnerable people here.

"They have told me: ‘wash the children in the sink’. It is absolutely a joke."

Mrs Dillaway says she first contacted the housing association four weeks ago when the ceiling fell down but a series of plumbing problems meant the wet room could not be used.

Since News Shopper contacted the housing association, they have apologised for the "unacceptable delay".

An L&Q Housing Association spokesman said: "There has been an ongoing repair issue with leaks in the wet room, which has caused an unacceptable delay.

"We are very sorry for the inconvenience this has caused Mrs Dillaway and her family.

"We have spoken to Mrs Dillaway to offer our sincere apologise and assured her that the area surveyor will keep in contact to ensure that all works are completed to her satisfaction.

"L&Q will also be addressing the underlying issues to ensure this does not happen in the future."

He went on to say the shower room pump has now been replaced and the work was due to be finished by Friday [Feb 28].

Comments (3)

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1:20pm Mon 24 Feb 14

sarfflondonbird says...

That makes me laugh. The Area Surveyor will keep in contact. That's really not a sufficient action is it? The Area Surveyor should be getting onto the repairs section and start sanctioning works to be done immediately. These housing associations are all for money grabbing as much as they can with their exorbitant rent charges and woe betide if you are a week behind with payments, but when it comes to dealing with their tenants problems which no doubt, are caused by shoddy workmanship employed by these associations in the first instance, they drag their feet no end. The Area Surveyors of these associations (Not just L & Q) need a bloody good rocket up their backsides, or hand the reins over to more competent people who can use their initiative and get the jobs done pronto.
That makes me laugh. The Area Surveyor will keep in contact. That's really not a sufficient action is it? The Area Surveyor should be getting onto the repairs section and start sanctioning works to be done immediately. These housing associations are all for money grabbing as much as they can with their exorbitant rent charges and woe betide if you are a week behind with payments, but when it comes to dealing with their tenants problems which no doubt, are caused by shoddy workmanship employed by these associations in the first instance, they drag their feet no end. The Area Surveyors of these associations (Not just L & Q) need a bloody good rocket up their backsides, or hand the reins over to more competent people who can use their initiative and get the jobs done pronto. sarfflondonbird
  • Score: 13

6:48pm Mon 24 Feb 14

white rabbit9 says...

Fascism at work, so it makes me correct.
Fascism at work, so it makes me correct. white rabbit9
  • Score: 7

8:01pm Mon 24 Feb 14

ELVIS83 says...

sarfflondonbird wrote:
That makes me laugh. The Area Surveyor will keep in contact. That's really not a sufficient action is it? The Area Surveyor should be getting onto the repairs section and start sanctioning works to be done immediately. These housing associations are all for money grabbing as much as they can with their exorbitant rent charges and woe betide if you are a week behind with payments, but when it comes to dealing with their tenants problems which no doubt, are caused by shoddy workmanship employed by these associations in the first instance, they drag their feet no end. The Area Surveyors of these associations (Not just L & Q) need a bloody good rocket up their backsides, or hand the reins over to more competent people who can use their initiative and get the jobs done pronto.
I'm a l&q resident around the same area and the surveyor is useless.
[quote][p][bold]sarfflondonbird[/bold] wrote: That makes me laugh. The Area Surveyor will keep in contact. That's really not a sufficient action is it? The Area Surveyor should be getting onto the repairs section and start sanctioning works to be done immediately. These housing associations are all for money grabbing as much as they can with their exorbitant rent charges and woe betide if you are a week behind with payments, but when it comes to dealing with their tenants problems which no doubt, are caused by shoddy workmanship employed by these associations in the first instance, they drag their feet no end. The Area Surveyors of these associations (Not just L & Q) need a bloody good rocket up their backsides, or hand the reins over to more competent people who can use their initiative and get the jobs done pronto.[/p][/quote]I'm a l&q resident around the same area and the surveyor is useless. ELVIS83
  • Score: 4

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