Beckenham woman disgusted as engagement ring missing from Royal Mail delivery

News Shopper: Clare Spencer said she spent months looking for the perfect replacement Clare Spencer said she spent months looking for the perfect replacement

AFTER spending months looking for a replacement engagement ring a Beckenham woman says she’s “disgusted and despairing” after it was stolen in the post.

Clare Spencer, 50, of Manor Road, said she was “ecstatic” to find the perfect piece on auction website eBay to celebrate her 25th wedding anniversary.

But after parting with the £225 she received an empty package 24 hours later, finding “a small slit cut in the edge” and the diamond ring gone.

She said she’d wanted to arrange a private courier “just to be sure” but the seller assured her the Royal Mail’s Special Delivery service would be safe.

Mrs Spencer believes the company’s at fault. The mother of seven said: “The ring was placed in two bags and a padded envelope. She [the seller] might as well have stepped into the street and thrown it away.

“I get the feeling that opportunistic robbery is just seen as a perk of the job. We’re waiting for Royal Mail to follow through the very few hands that handled this to hopefully find someone’s sticky fingers. I want explanations.

“There can be no value to this company and no trust can be placed in this can of worms when it is clearly failing in its most basic duty.”

She added the recent privatisation of the organisation has left a “complete disinterest” of customer service and also questions why postal theft often goes unrecorded.

Royal Mail spokesperson Sally Hopkins said the allegation is “serious” and said the company will cooperate with police.

She added: "Royal Mail has a zero tolerance approach to any dishonesty. We will always seek to prosecute the tiny minority of people who abuse their position of trust.”

Bromley Police said officers are looking into the case. An eBay spokesman confirmed Mrs Spencer would get her money back through guarantee, while the seller’s covered by insurance.

But Mrs Spencer added it’s the Royal Mail’s duty to retrieve the ring and feels insurance should not always “have to pick up the tab”.

Comments (13)

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1:01pm Wed 19 Feb 14

joncook says...

Get a grip woman and put things in perspective!
The majority of mail is delivered on time and with no issues. You've just been unlucky.
Insurance is there for when things go wrong, exactly as it has now. The Royal Mail will no doubt investigate as they don't want a thief working for them any more than you want one handling your possessions.
Calm down and go buy a ring from the jewelers.
Get a grip woman and put things in perspective! The majority of mail is delivered on time and with no issues. You've just been unlucky. Insurance is there for when things go wrong, exactly as it has now. The Royal Mail will no doubt investigate as they don't want a thief working for them any more than you want one handling your possessions. Calm down and go buy a ring from the jewelers. joncook
  • Score: 16

1:05pm Wed 19 Feb 14

white rabbit9 says...

Oh yeah, look who is delivering the mail today. Only the clued up people know not to purchase anything expensive and have it delivered by royal mail.
Organized gangs are working every where today.
Oh yeah, look who is delivering the mail today. Only the clued up people know not to purchase anything expensive and have it delivered by royal mail. Organized gangs are working every where today. white rabbit9
  • Score: 9

1:09pm Wed 19 Feb 14

the wall says...

Why do you need a replacement? Didn't take care of the first ring.

Compensation for loss or damaged items must be claimed in writing within 80 days of posting. You should include your proof of purchase receipt and evidence of the item’s value.
Why do you need a replacement? Didn't take care of the first ring. Compensation for loss or damaged items must be claimed in writing within 80 days of posting. You should include your proof of purchase receipt and evidence of the item’s value. the wall
  • Score: -37

2:01pm Wed 19 Feb 14

ron.1952 says...

There's a moral to this story and it's always take care of your ring dear.


Ronny. x
There's a moral to this story and it's always take care of your ring dear. Ronny. x ron.1952
  • Score: -44

5:24pm Wed 19 Feb 14

Kamakazi-Skier says...

I've had exactly the same situation with a £700 gift card I bought from ebay. After contacting Royal Mail fraud department and the Police and not getting anywhere, I decided to turn detective myself and investigate the seller. ( I am not claiming it is the same in your case !) but after looking through their selling history, I contacted others that had bought the same item and discovered exactly the same had happened to them. Through some contact ( who will remain anonymous ) I managed to get personal information on the seller and detail of their bank accounts only to discover they made a nice living using numerous ebay accounts !!! Even after passing evidence over to the police, I still got no where and remained £700 out of pocket. ....... The moral of my story is: don't stress yourself out like I did, just claim on Royal mails insurance and hopefully, one day they may decide the problem is big enough to actually do something about it.
I've had exactly the same situation with a £700 gift card I bought from ebay. After contacting Royal Mail fraud department and the Police and not getting anywhere, I decided to turn detective myself and investigate the seller. ( I am not claiming it is the same in your case !) but after looking through their selling history, I contacted others that had bought the same item and discovered exactly the same had happened to them. Through some contact ( who will remain anonymous ) I managed to get personal information on the seller and detail of their bank accounts only to discover they made a nice living using numerous ebay accounts !!! Even after passing evidence over to the police, I still got no where and remained £700 out of pocket. ....... The moral of my story is: don't stress yourself out like I did, just claim on Royal mails insurance and hopefully, one day they may decide the problem is big enough to actually do something about it. Kamakazi-Skier
  • Score: 17

10:28am Thu 20 Feb 14

the wall says...

Kamakazi-Skier wrote:
I've had exactly the same situation with a £700 gift card I bought from ebay. After contacting Royal Mail fraud department and the Police and not getting anywhere, I decided to turn detective myself and investigate the seller. ( I am not claiming it is the same in your case !) but after looking through their selling history, I contacted others that had bought the same item and discovered exactly the same had happened to them. Through some contact ( who will remain anonymous ) I managed to get personal information on the seller and detail of their bank accounts only to discover they made a nice living using numerous ebay accounts !!! Even after passing evidence over to the police, I still got no where and remained £700 out of pocket. ....... The moral of my story is: don't stress yourself out like I did, just claim on Royal mails insurance and hopefully, one day they may decide the problem is big enough to actually do something about it.
A fool and their money are easily parted.

Why didn't you look at the sellers feed back before partting with £700? Also why not take the seller to small claims court ?
[quote][p][bold]Kamakazi-Skier[/bold] wrote: I've had exactly the same situation with a £700 gift card I bought from ebay. After contacting Royal Mail fraud department and the Police and not getting anywhere, I decided to turn detective myself and investigate the seller. ( I am not claiming it is the same in your case !) but after looking through their selling history, I contacted others that had bought the same item and discovered exactly the same had happened to them. Through some contact ( who will remain anonymous ) I managed to get personal information on the seller and detail of their bank accounts only to discover they made a nice living using numerous ebay accounts !!! Even after passing evidence over to the police, I still got no where and remained £700 out of pocket. ....... The moral of my story is: don't stress yourself out like I did, just claim on Royal mails insurance and hopefully, one day they may decide the problem is big enough to actually do something about it.[/p][/quote]A fool and their money are easily parted. Why didn't you look at the sellers feed back before partting with £700? Also why not take the seller to small claims court ? the wall
  • Score: -31

10:32am Thu 20 Feb 14

white rabbit9 says...

Even after passing evidence over to the police,
------

Police can't do anything as it is a legal problem. difference between legal and lawful. If you want fraud, try looking at the police.
Even after passing evidence over to the police, ------ Police can't do anything as it is a legal problem. difference between legal and lawful. If you want fraud, try looking at the police. white rabbit9
  • Score: 11

11:15am Thu 20 Feb 14

Kamakazi-Skier says...

the wall wrote:
Kamakazi-Skier wrote:
I've had exactly the same situation with a £700 gift card I bought from ebay. After contacting Royal Mail fraud department and the Police and not getting anywhere, I decided to turn detective myself and investigate the seller. ( I am not claiming it is the same in your case !) but after looking through their selling history, I contacted others that had bought the same item and discovered exactly the same had happened to them. Through some contact ( who will remain anonymous ) I managed to get personal information on the seller and detail of their bank accounts only to discover they made a nice living using numerous ebay accounts !!! Even after passing evidence over to the police, I still got no where and remained £700 out of pocket. ....... The moral of my story is: don't stress yourself out like I did, just claim on Royal mails insurance and hopefully, one day they may decide the problem is big enough to actually do something about it.
A fool and their money are easily parted.

Why didn't you look at the sellers feed back before partting with £700? Also why not take the seller to small claims court ?
The above was the very short version, The seller had 100% feedback over a couple of years. It was a pointless exercise taking the seller to a small claims court as he was unemployed ( I knew this as his benefit was paid into his bank account that I managed to get statements for ) and you can't get something out of someone that has nothing ! He also lived about 150 miles from me and if I were to take him to court he could have had made me travel to his local court which would have meant taking time from work as well as the costs involved in travelling and court cost, with no guarantee of me actually getting a penny from him. In the end I decided to cut my losses and put it down to experience.
[quote][p][bold]the wall[/bold] wrote: [quote][p][bold]Kamakazi-Skier[/bold] wrote: I've had exactly the same situation with a £700 gift card I bought from ebay. After contacting Royal Mail fraud department and the Police and not getting anywhere, I decided to turn detective myself and investigate the seller. ( I am not claiming it is the same in your case !) but after looking through their selling history, I contacted others that had bought the same item and discovered exactly the same had happened to them. Through some contact ( who will remain anonymous ) I managed to get personal information on the seller and detail of their bank accounts only to discover they made a nice living using numerous ebay accounts !!! Even after passing evidence over to the police, I still got no where and remained £700 out of pocket. ....... The moral of my story is: don't stress yourself out like I did, just claim on Royal mails insurance and hopefully, one day they may decide the problem is big enough to actually do something about it.[/p][/quote]A fool and their money are easily parted. Why didn't you look at the sellers feed back before partting with £700? Also why not take the seller to small claims court ?[/p][/quote]The above was the very short version, The seller had 100% feedback over a couple of years. It was a pointless exercise taking the seller to a small claims court as he was unemployed ( I knew this as his benefit was paid into his bank account that I managed to get statements for ) and you can't get something out of someone that has nothing ! He also lived about 150 miles from me and if I were to take him to court he could have had made me travel to his local court which would have meant taking time from work as well as the costs involved in travelling and court cost, with no guarantee of me actually getting a penny from him. In the end I decided to cut my losses and put it down to experience. Kamakazi-Skier
  • Score: 15

12:25pm Thu 20 Feb 14

the wall says...

Kamakazi-Skier wrote:
the wall wrote:
Kamakazi-Skier wrote:
I've had exactly the same situation with a £700 gift card I bought from ebay. After contacting Royal Mail fraud department and the Police and not getting anywhere, I decided to turn detective myself and investigate the seller. ( I am not claiming it is the same in your case !) but after looking through their selling history, I contacted others that had bought the same item and discovered exactly the same had happened to them. Through some contact ( who will remain anonymous ) I managed to get personal information on the seller and detail of their bank accounts only to discover they made a nice living using numerous ebay accounts !!! Even after passing evidence over to the police, I still got no where and remained £700 out of pocket. ....... The moral of my story is: don't stress yourself out like I did, just claim on Royal mails insurance and hopefully, one day they may decide the problem is big enough to actually do something about it.
A fool and their money are easily parted.

Why didn't you look at the sellers feed back before partting with £700? Also why not take the seller to small claims court ?
The above was the very short version, The seller had 100% feedback over a couple of years. It was a pointless exercise taking the seller to a small claims court as he was unemployed ( I knew this as his benefit was paid into his bank account that I managed to get statements for ) and you can't get something out of someone that has nothing ! He also lived about 150 miles from me and if I were to take him to court he could have had made me travel to his local court which would have meant taking time from work as well as the costs involved in travelling and court cost, with no guarantee of me actually getting a penny from him. In the end I decided to cut my losses and put it down to experience.
So you got hold of someones data, have you heard of the DPA?
[quote][p][bold]Kamakazi-Skier[/bold] wrote: [quote][p][bold]the wall[/bold] wrote: [quote][p][bold]Kamakazi-Skier[/bold] wrote: I've had exactly the same situation with a £700 gift card I bought from ebay. After contacting Royal Mail fraud department and the Police and not getting anywhere, I decided to turn detective myself and investigate the seller. ( I am not claiming it is the same in your case !) but after looking through their selling history, I contacted others that had bought the same item and discovered exactly the same had happened to them. Through some contact ( who will remain anonymous ) I managed to get personal information on the seller and detail of their bank accounts only to discover they made a nice living using numerous ebay accounts !!! Even after passing evidence over to the police, I still got no where and remained £700 out of pocket. ....... The moral of my story is: don't stress yourself out like I did, just claim on Royal mails insurance and hopefully, one day they may decide the problem is big enough to actually do something about it.[/p][/quote]A fool and their money are easily parted. Why didn't you look at the sellers feed back before partting with £700? Also why not take the seller to small claims court ?[/p][/quote]The above was the very short version, The seller had 100% feedback over a couple of years. It was a pointless exercise taking the seller to a small claims court as he was unemployed ( I knew this as his benefit was paid into his bank account that I managed to get statements for ) and you can't get something out of someone that has nothing ! He also lived about 150 miles from me and if I were to take him to court he could have had made me travel to his local court which would have meant taking time from work as well as the costs involved in travelling and court cost, with no guarantee of me actually getting a penny from him. In the end I decided to cut my losses and put it down to experience.[/p][/quote]So you got hold of someones data, have you heard of the DPA? the wall
  • Score: -34

12:41pm Thu 20 Feb 14

Kamakazi-Skier says...

the wall wrote:
Kamakazi-Skier wrote:
the wall wrote:
Kamakazi-Skier wrote:
I've had exactly the same situation with a £700 gift card I bought from ebay. After contacting Royal Mail fraud department and the Police and not getting anywhere, I decided to turn detective myself and investigate the seller. ( I am not claiming it is the same in your case !) but after looking through their selling history, I contacted others that had bought the same item and discovered exactly the same had happened to them. Through some contact ( who will remain anonymous ) I managed to get personal information on the seller and detail of their bank accounts only to discover they made a nice living using numerous ebay accounts !!! Even after passing evidence over to the police, I still got no where and remained £700 out of pocket. ....... The moral of my story is: don't stress yourself out like I did, just claim on Royal mails insurance and hopefully, one day they may decide the problem is big enough to actually do something about it.
A fool and their money are easily parted.

Why didn't you look at the sellers feed back before partting with £700? Also why not take the seller to small claims court ?
The above was the very short version, The seller had 100% feedback over a couple of years. It was a pointless exercise taking the seller to a small claims court as he was unemployed ( I knew this as his benefit was paid into his bank account that I managed to get statements for ) and you can't get something out of someone that has nothing ! He also lived about 150 miles from me and if I were to take him to court he could have had made me travel to his local court which would have meant taking time from work as well as the costs involved in travelling and court cost, with no guarantee of me actually getting a penny from him. In the end I decided to cut my losses and put it down to experience.
So you got hold of someones data, have you heard of the DPA?
Sometimes in life you just got to throw the rule book to one side ! ..... He certainly didn't play by the rules whilst he was ripping me and others off and when the authorities aren't interested, you got to find less conventional methods. He was certainly lucky, I had his name, address etc I'm sure less restrained people may have paid him a visit. !
[quote][p][bold]the wall[/bold] wrote: [quote][p][bold]Kamakazi-Skier[/bold] wrote: [quote][p][bold]the wall[/bold] wrote: [quote][p][bold]Kamakazi-Skier[/bold] wrote: I've had exactly the same situation with a £700 gift card I bought from ebay. After contacting Royal Mail fraud department and the Police and not getting anywhere, I decided to turn detective myself and investigate the seller. ( I am not claiming it is the same in your case !) but after looking through their selling history, I contacted others that had bought the same item and discovered exactly the same had happened to them. Through some contact ( who will remain anonymous ) I managed to get personal information on the seller and detail of their bank accounts only to discover they made a nice living using numerous ebay accounts !!! Even after passing evidence over to the police, I still got no where and remained £700 out of pocket. ....... The moral of my story is: don't stress yourself out like I did, just claim on Royal mails insurance and hopefully, one day they may decide the problem is big enough to actually do something about it.[/p][/quote]A fool and their money are easily parted. Why didn't you look at the sellers feed back before partting with £700? Also why not take the seller to small claims court ?[/p][/quote]The above was the very short version, The seller had 100% feedback over a couple of years. It was a pointless exercise taking the seller to a small claims court as he was unemployed ( I knew this as his benefit was paid into his bank account that I managed to get statements for ) and you can't get something out of someone that has nothing ! He also lived about 150 miles from me and if I were to take him to court he could have had made me travel to his local court which would have meant taking time from work as well as the costs involved in travelling and court cost, with no guarantee of me actually getting a penny from him. In the end I decided to cut my losses and put it down to experience.[/p][/quote]So you got hold of someones data, have you heard of the DPA?[/p][/quote]Sometimes in life you just got to throw the rule book to one side ! ..... He certainly didn't play by the rules whilst he was ripping me and others off and when the authorities aren't interested, you got to find less conventional methods. He was certainly lucky, I had his name, address etc I'm sure less restrained people may have paid him a visit. ! Kamakazi-Skier
  • Score: 29

3:31pm Thu 20 Feb 14

the wall says...

OK, so 2 wrongs make a right.
OK, so 2 wrongs make a right. the wall
  • Score: -28

3:41pm Thu 20 Feb 14

Gypo.Joe says...

" I had his name, address etc I'm sure less restrained people may have paid him a visit. ! "

Really ?

Oh my sides.
" I had his name, address etc I'm sure less restrained people may have paid him a visit. ! " Really ? Oh my sides. Gypo.Joe
  • Score: -32

6:37am Tue 25 Feb 14

Stop_Whining says...

I love a shiny ring. 'Ooohh eeeerrrrrrr'
I love a shiny ring. 'Ooohh eeeerrrrrrr' Stop_Whining
  • Score: -1

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