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London Overground smashes the competition for passenger satisfaction
5:17pm Thursday 23rd January 2014 in News
THE London Overground has trounced the competition in a survey of passenger satisfaction.
Overall, users had an 89 per cent satisfaction rate with the service, a survey conducted by independent rail watchdog Passenger Focus showed.
This compares with 82 per cent for all operators in London and the south east and 83 per cent across the national network.
The Overground travels through Bromley and Lewisham into north London and beyond.
Transport for London’s director of rail Jonathan Fox, said: "There is always room for improvement but London Overground has once again demonstrated the benefits of continued investment in improvements that our passengers tell us they want.
"We look forward to bringing this approach to a new generation of passengers when London Overground arrives on services to Enfield Town, Cheshunt and Chingford in 2015."
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