Lee Green traveller slams easyJet for 'ruining Christmas' with Gatwick Airport debacle

News Shopper: News Shopper sports editor Paul Green was stranded at Gatwick Airport on Christmas Eve News Shopper sports editor Paul Green was stranded at Gatwick Airport on Christmas Eve

AN IRATE easyJet passenger is demanding compensation from the airline for ‘ruining his Christmas’ after power problems left him amongst the thousands stranded at Gatwick Airport on Christmas Eve.

Paul Green was looking forward to flying to see his parents in Belfast but when he reached Gatwick he says it was ‘total chaos’.

And when flights began to be cancelled police had to step in to help calm the angry passengers.

Mr Green says this was due to a lack of easyJet staff in the terminals telling people what was happening and whether they would be able to get their flights.

He was led to believe he would be able to get on a flight at 8.30pm, four hours after his plane was scheduled to depart, but this was not the case.

The News Shopper sports editor said: “Up until 8.30 we thought we were in with a chance still, but when it got to half eight and there was no plane people were getting really angry.

“There was no-one from easyJet around so a woman from the airport had hundreds of people screaming at her.

“Then the police were doing easyJet’s job saying which flights were cancelled and which ones were not.

“One of the staff said there was just one flight to Belfast so we all sat there and someone phoned Belfast Airport and they said it had been cancelled so easyJet had been lying the whole time.”

“It was very tense.”

The 38-year-old added: “That wasn’t the worst part.

“The worst part was when they said go into a baggage reclaim place and your bag will be there.

“They said go and find your bag and it was like finding a needle in a haystack.”

After about an hour in the room Mr Green, from Lee Green, says all the bags were gradually put outside the terminal building and he did not get his back until around 1am Christmas Day.

And some people are still left without their bags, a week later.

He said: “There was no-one from easyJet there; that’s the big issue I have.

“They just upped and left at 4pm and it was left to the police to do easyJet’s job.

“They ruined my Christmas.

“I want compensation for my Christmas being ruined.

“It is just appalling customer service.

“My parents were upset by what had happened and I don’t know when I will get to see them again.”

easyJet responds to Paul Green's complaints

An easyJet spokesman said: “Due to the power failure at London Gatwick on December 24 easyJet was forced to cancel 83 flights to and from the airport. “

"We apologise sincerely to all passengers affected and understand how frustrating and disappointing this was particularly at Christmas.

“We did our best to operate as many services as possible and keep passengers updated throughout with thousands of live blogs on easyJet’s flight tracker, more than 40,000 text messages to our passengers and regular announcements at the airport as the situation changed and cancelled flights as a last resort.

“We also extended the opening hours of our contact centre to midnight on Christmas Eve and reopened at 6am on Christmas Day in order to help those affected.

“More than 2,000 hotel rooms were booked across the network for our passengers and we offered transfers to alternative flights free of charge to all easyJet passengers who were unable to fly due to cancellations as a result of the power outage.

“We also contacted our passengers by e-mail with details of how to claim a full refund online at easyJet.com or by calling the easyJet contact centre.

“easyJet did everything possible under challenging operating conditions to help passengers travel home for Christmas, including operating flights on Christmas Day from the UK for the first time.

“Staff volunteered to work to help more than 2,000 customers reach their destinations safely.

“easyJet arranged for the vast majority of bags that were left at Gatwick to be delivered to their owners on December 29 after airport Ground teams had completed security and reconciliation processes.

“Less than 10 remain which will be dispatched this week.“

 

Comments (35)

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1:28pm Tue 31 Dec 13

Simon bald says...

Traveller as in gypo?
Traveller as in gypo? Simon bald

1:58pm Tue 31 Dec 13

cookster says...

You get what you pay for...
You get what you pay for... cookster

5:11pm Tue 31 Dec 13

snoop dogg says...

“I want compensation for my Christmas being ruined. "

COMPO MAN! :)
“I want compensation for my Christmas being ruined. " COMPO MAN! :) snoop dogg

8:45am Wed 1 Jan 14

leefender says...

Get over it pal, you travelled on a budget airline and a power outage is not the airlines fault.
Compo mentality
Get over it pal, you travelled on a budget airline and a power outage is not the airlines fault. Compo mentality leefender

11:24am Wed 1 Jan 14

reasonable75 says...

Where there's blame there's a claim

I expect the reps from "ambulancechasersRus
" were handing out cards at the airport
Where there's blame there's a claim I expect the reps from "ambulancechasersRus " were handing out cards at the airport reasonable75

12:00pm Wed 1 Jan 14

madras says...

aah, the sweet smell of a compo claim - none sweeter!

seriously, do you really think this was all easy jet's fault anyway

ruined christmas might be serious illness or injury - just think yourself fortunate to be healthy and honestly if you don't know when you'll be able to see your parents I suggest you take a look at, say, a weekend trip???
aah, the sweet smell of a compo claim - none sweeter! seriously, do you really think this was all easy jet's fault anyway ruined christmas might be serious illness or injury - just think yourself fortunate to be healthy and honestly if you don't know when you'll be able to see your parents I suggest you take a look at, say, a weekend trip??? madras

12:24pm Wed 1 Jan 14

snoop dogg says...

You're wasting your time advertising your bestie's step-mum's pimping job on this site luv.

Most of the readers are welfare claimants so you'd do better cruising the ugly granny 09..telephone ads and sextexts in the NS newspaper version rather than online.
You're wasting your time advertising your bestie's step-mum's pimping job on this site luv. Most of the readers are welfare claimants so you'd do better cruising the ugly granny 09..telephone ads and sextexts in the NS newspaper version rather than online. snoop dogg

1:09pm Wed 1 Jan 14

Tinklebell says...

madras wrote:
aah, the sweet smell of a compo claim - none sweeter!

seriously, do you really think this was all easy jet's fault anyway

ruined christmas might be serious illness or injury - just think yourself fortunate to be healthy and honestly if you don't know when you'll be able to see your parents I suggest you take a look at, say, a weekend trip???
or use skype
[quote][p][bold]madras[/bold] wrote: aah, the sweet smell of a compo claim - none sweeter! seriously, do you really think this was all easy jet's fault anyway ruined christmas might be serious illness or injury - just think yourself fortunate to be healthy and honestly if you don't know when you'll be able to see your parents I suggest you take a look at, say, a weekend trip???[/p][/quote]or use skype Tinklebell

1:12pm Wed 1 Jan 14

Tinklebell says...

why do everyone leaves travelling the last minute? there was a power problem and its not the airlines fault. you can fly with out power and you might survive the journey to your desination. think of how many peoples christmas was ruined due to no power and was flooded.
why do everyone leaves travelling the last minute? there was a power problem and its not the airlines fault. you can fly with out power and you might survive the journey to your desination. think of how many peoples christmas was ruined due to no power and was flooded. Tinklebell

1:54pm Wed 1 Jan 14

Paul Green says...

I think a lot of you are missing the point on this.

Any compensation would be minimal, I accept that so it is hardly about me being quids in.

Multiply the amount by 2,500 (the reported number of people who missed easyJet flights that day) and you have a company rightly hit hardest where it hurts them (ie their pockets) for the disgraceful way they just abandoned everyone at the airport when their staff all went home.

There is no suggestion whatsoever on my part it is easyJet's fault for the power being down either, it clearly wasn't.

However, it is completely their fault their website continued to tell outright lies up until the last minute the plane was going to be leaving when it quite clearly wasn't. It is also completely their fault they didn't tell anybody what was going on at the airport.

Then to wait another four hours to get a bag back (and I was one of the lucky ones according to reports as a lot of people had to go back on Christmas Day) was a complete p*** take.

To the people who have said you get what you pay for, well that I can probably agree with to some extent. Lesson has been well and truly learned about easyJet - avoid at all costs.
I think a lot of you are missing the point on this. Any compensation would be minimal, I accept that so it is hardly about me being quids in. Multiply the amount by 2,500 (the reported number of people who missed easyJet flights that day) and you have a company rightly hit hardest where it hurts them (ie their pockets) for the disgraceful way they just abandoned everyone at the airport when their staff all went home. There is no suggestion whatsoever on my part it is easyJet's fault for the power being down either, it clearly wasn't. However, it is completely their fault their website continued to tell outright lies up until the last minute the plane was going to be leaving when it quite clearly wasn't. It is also completely their fault they didn't tell anybody what was going on at the airport. Then to wait another four hours to get a bag back (and I was one of the lucky ones according to reports as a lot of people had to go back on Christmas Day) was a complete p*** take. To the people who have said you get what you pay for, well that I can probably agree with to some extent. Lesson has been well and truly learned about easyJet - avoid at all costs. Paul Green

3:20pm Wed 1 Jan 14

Mike Honcho says...

These airlines are called cheap no frills for a reason. You gets whats you pays for.
Next time fly the flag, BA, and don't be as tight as a submarines door.

Happy New Year. :)
These airlines are called cheap no frills for a reason. You gets whats you pays for. Next time fly the flag, BA, and don't be as tight as a submarines door. Happy New Year. :) Mike Honcho

4:10pm Wed 1 Jan 14

handymanchris says...

Paul Green wrote:
I think a lot of you are missing the point on this.

Any compensation would be minimal, I accept that so it is hardly about me being quids in.

Multiply the amount by 2,500 (the reported number of people who missed easyJet flights that day) and you have a company rightly hit hardest where it hurts them (ie their pockets) for the disgraceful way they just abandoned everyone at the airport when their staff all went home.

There is no suggestion whatsoever on my part it is easyJet's fault for the power being down either, it clearly wasn't.

However, it is completely their fault their website continued to tell outright lies up until the last minute the plane was going to be leaving when it quite clearly wasn't. It is also completely their fault they didn't tell anybody what was going on at the airport.

Then to wait another four hours to get a bag back (and I was one of the lucky ones according to reports as a lot of people had to go back on Christmas Day) was a complete p*** take.

To the people who have said you get what you pay for, well that I can probably agree with to some extent. Lesson has been well and truly learned about easyJet - avoid at all costs.
Paul i think YOUR missing the point, There should be no compensation from the airline, i fly with them on a regular basis, been delayed here and there but hey hum! can't be helped.

What airline is fantastic at communication? None!

Refund the flight or book alternative at no extra cost, they put people up in hotels, what more do you want? A personal visit from Stellios? Get over yourself pal, you wasn't the only person in that situation.

Did you call ahead before travelling? I doubt it very much! Surely a phone call would of prevented you wasting your time.

The issue was the substation that powers the airport flooding, out of easy jets control, Have you complained to the owners of Gatwick? They are wholly owned by Ivy Bido incase your not aware.

I can't see that being easy jets fault!

I very much doubt the website is maintained in this country either which is probably why it was not up to date.

People like you who bark for compo at any given time need to sort yourself out and get rid of that chip off your shoulder.

Things like this happen, theres more to life than a plane ride.
[quote][p][bold]Paul Green[/bold] wrote: I think a lot of you are missing the point on this. Any compensation would be minimal, I accept that so it is hardly about me being quids in. Multiply the amount by 2,500 (the reported number of people who missed easyJet flights that day) and you have a company rightly hit hardest where it hurts them (ie their pockets) for the disgraceful way they just abandoned everyone at the airport when their staff all went home. There is no suggestion whatsoever on my part it is easyJet's fault for the power being down either, it clearly wasn't. However, it is completely their fault their website continued to tell outright lies up until the last minute the plane was going to be leaving when it quite clearly wasn't. It is also completely their fault they didn't tell anybody what was going on at the airport. Then to wait another four hours to get a bag back (and I was one of the lucky ones according to reports as a lot of people had to go back on Christmas Day) was a complete p*** take. To the people who have said you get what you pay for, well that I can probably agree with to some extent. Lesson has been well and truly learned about easyJet - avoid at all costs.[/p][/quote]Paul i think YOUR missing the point, There should be no compensation from the airline, i fly with them on a regular basis, been delayed here and there but hey hum! can't be helped. What airline is fantastic at communication? None! Refund the flight or book alternative at no extra cost, they put people up in hotels, what more do you want? A personal visit from Stellios? Get over yourself pal, you wasn't the only person in that situation. Did you call ahead before travelling? I doubt it very much! Surely a phone call would of prevented you wasting your time. The issue was the substation that powers the airport flooding, out of easy jets control, Have you complained to the owners of Gatwick? They are wholly owned by Ivy Bido incase your not aware. I can't see that being easy jets fault! I very much doubt the website is maintained in this country either which is probably why it was not up to date. People like you who bark for compo at any given time need to sort yourself out and get rid of that chip off your shoulder. Things like this happen, theres more to life than a plane ride. handymanchris

5:15pm Wed 1 Jan 14

Paul Green says...

handymanchris wrote:
Paul Green wrote:
I think a lot of you are missing the point on this.

Any compensation would be minimal, I accept that so it is hardly about me being quids in.

Multiply the amount by 2,500 (the reported number of people who missed easyJet flights that day) and you have a company rightly hit hardest where it hurts them (ie their pockets) for the disgraceful way they just abandoned everyone at the airport when their staff all went home.

There is no suggestion whatsoever on my part it is easyJet's fault for the power being down either, it clearly wasn't.

However, it is completely their fault their website continued to tell outright lies up until the last minute the plane was going to be leaving when it quite clearly wasn't. It is also completely their fault they didn't tell anybody what was going on at the airport.

Then to wait another four hours to get a bag back (and I was one of the lucky ones according to reports as a lot of people had to go back on Christmas Day) was a complete p*** take.

To the people who have said you get what you pay for, well that I can probably agree with to some extent. Lesson has been well and truly learned about easyJet - avoid at all costs.
Paul i think YOUR missing the point, There should be no compensation from the airline, i fly with them on a regular basis, been delayed here and there but hey hum! can't be helped.

What airline is fantastic at communication? None!

Refund the flight or book alternative at no extra cost, they put people up in hotels, what more do you want? A personal visit from Stellios? Get over yourself pal, you wasn't the only person in that situation.

Did you call ahead before travelling? I doubt it very much! Surely a phone call would of prevented you wasting your time.

The issue was the substation that powers the airport flooding, out of easy jets control, Have you complained to the owners of Gatwick? They are wholly owned by Ivy Bido incase your not aware.

I can't see that being easy jets fault!

I very much doubt the website is maintained in this country either which is probably why it was not up to date.

People like you who bark for compo at any given time need to sort yourself out and get rid of that chip off your shoulder.

Things like this happen, theres more to life than a plane ride.
Give them a call beforehand to check the plane was going - what, to their call centre in India where they didn't even have a clue two days later what had even happened at Gatwick? Do me a favour.
As for their offer of a hotel, I didn't want one. Thankfully I had my own car in the long stay car park so was able to drive home.
jokerJet say they were happy to pay hotels yet insist now they won't be paying the £40 I had to waste on the long stay car park.
Chris - you may well be more than happy to be treated with absolute contempt by a company like jokerJet.
Good luck to you, as that is exactly what they want.
[quote][p][bold]handymanchris[/bold] wrote: [quote][p][bold]Paul Green[/bold] wrote: I think a lot of you are missing the point on this. Any compensation would be minimal, I accept that so it is hardly about me being quids in. Multiply the amount by 2,500 (the reported number of people who missed easyJet flights that day) and you have a company rightly hit hardest where it hurts them (ie their pockets) for the disgraceful way they just abandoned everyone at the airport when their staff all went home. There is no suggestion whatsoever on my part it is easyJet's fault for the power being down either, it clearly wasn't. However, it is completely their fault their website continued to tell outright lies up until the last minute the plane was going to be leaving when it quite clearly wasn't. It is also completely their fault they didn't tell anybody what was going on at the airport. Then to wait another four hours to get a bag back (and I was one of the lucky ones according to reports as a lot of people had to go back on Christmas Day) was a complete p*** take. To the people who have said you get what you pay for, well that I can probably agree with to some extent. Lesson has been well and truly learned about easyJet - avoid at all costs.[/p][/quote]Paul i think YOUR missing the point, There should be no compensation from the airline, i fly with them on a regular basis, been delayed here and there but hey hum! can't be helped. What airline is fantastic at communication? None! Refund the flight or book alternative at no extra cost, they put people up in hotels, what more do you want? A personal visit from Stellios? Get over yourself pal, you wasn't the only person in that situation. Did you call ahead before travelling? I doubt it very much! Surely a phone call would of prevented you wasting your time. The issue was the substation that powers the airport flooding, out of easy jets control, Have you complained to the owners of Gatwick? They are wholly owned by Ivy Bido incase your not aware. I can't see that being easy jets fault! I very much doubt the website is maintained in this country either which is probably why it was not up to date. People like you who bark for compo at any given time need to sort yourself out and get rid of that chip off your shoulder. Things like this happen, theres more to life than a plane ride.[/p][/quote]Give them a call beforehand to check the plane was going - what, to their call centre in India where they didn't even have a clue two days later what had even happened at Gatwick? Do me a favour. As for their offer of a hotel, I didn't want one. Thankfully I had my own car in the long stay car park so was able to drive home. jokerJet say they were happy to pay hotels yet insist now they won't be paying the £40 I had to waste on the long stay car park. Chris - you may well be more than happy to be treated with absolute contempt by a company like jokerJet. Good luck to you, as that is exactly what they want. Paul Green

6:13pm Wed 1 Jan 14

reasonable75 says...

Wonder if Mr Green wasn't editor at NS would this story have been given so much prominence ?
Wonder if Mr Green wasn't editor at NS would this story have been given so much prominence ? reasonable75

6:23pm Wed 1 Jan 14

Paul Green says...

reasonable75 wrote:
Wonder if Mr Green wasn't editor at NS would this story have been given so much prominence ?
I'm not the editor but as we do stories like this all the time I would assume we would have still covered it had a reader got in touch with the same story as opposed to an employee.

It also hasn't been given any 'prominence' either, it is a news story the same as any other on this website.
[quote][p][bold]reasonable75[/bold] wrote: Wonder if Mr Green wasn't editor at NS would this story have been given so much prominence ?[/p][/quote]I'm not the editor but as we do stories like this all the time I would assume we would have still covered it had a reader got in touch with the same story as opposed to an employee. It also hasn't been given any 'prominence' either, it is a news story the same as any other on this website. Paul Green

6:46pm Wed 1 Jan 14

Marty1979 says...

But the story says you are sports EDITOR

So is that a lie?
But the story says you are sports EDITOR So is that a lie? Marty1979

7:00pm Wed 1 Jan 14

Paul Green says...

Big difference between editor and sports editor Marty!!
Big difference between editor and sports editor Marty!! Paul Green

7:49pm Wed 1 Jan 14

flea_in_ear says...

I thought Easy Jet continued to work on Christmas Day to clear the backlog? I don't think the exceptional weather or the flooding was their fault? If you have to travel to attend a special event or to see people on a specific day, try going a few days before. I know it uses up holiday entitlement, but if it is important, that is the way around it. It might not have been flooding or the weather. You might have been stuck on a broken-down Gatwick Express train or on a blocked motorway. These things happen.

If you think that there were insufficient staff to deal with exceptional circumstances, perhaps you will be happy to pay considerably more so that they can provide additional staff at a moment's notice 365 days a year?

The Met Office had long predicted this weather. Not much Easy Jet could do, but possibly some travellers could have made alternative arrangements.
I thought Easy Jet continued to work on Christmas Day to clear the backlog? I don't think the exceptional weather or the flooding was their fault? If you have to travel to attend a special event or to see people on a specific day, try going a few days before. I know it uses up holiday entitlement, but if it is important, that is the way around it. It might not have been flooding or the weather. You might have been stuck on a broken-down Gatwick Express train or on a blocked motorway. These things happen. If you think that there were insufficient staff to deal with exceptional circumstances, perhaps you will be happy to pay considerably more so that they can provide additional staff at a moment's notice 365 days a year? The Met Office had long predicted this weather. Not much Easy Jet could do, but possibly some travellers could have made alternative arrangements. flea_in_ear

8:52pm Wed 1 Jan 14

Paul Green says...

flea_in_ear wrote:
I thought Easy Jet continued to work on Christmas Day to clear the backlog? I don't think the exceptional weather or the flooding was their fault? If you have to travel to attend a special event or to see people on a specific day, try going a few days before. I know it uses up holiday entitlement, but if it is important, that is the way around it. It might not have been flooding or the weather. You might have been stuck on a broken-down Gatwick Express train or on a blocked motorway. These things happen.

If you think that there were insufficient staff to deal with exceptional circumstances, perhaps you will be happy to pay considerably more so that they can provide additional staff at a moment's notice 365 days a year?

The Met Office had long predicted this weather. Not much Easy Jet could do, but possibly some travellers could have made alternative arrangements.
If jokerJet had offered at 11am - when it was obvious Gatwick was in complete meltdown - that passengers could instead travel from alternative destinations like Luton or Stanstead then that would have been fine by me. I would have happily driven there instead.

As Gatwick had been in meltdown for the whole day, you would have thought it was pretty obvious everyone just downing tools at teatime and going home probably wasn't a very good idea. And so it turned out.
[quote][p][bold]flea_in_ear[/bold] wrote: I thought Easy Jet continued to work on Christmas Day to clear the backlog? I don't think the exceptional weather or the flooding was their fault? If you have to travel to attend a special event or to see people on a specific day, try going a few days before. I know it uses up holiday entitlement, but if it is important, that is the way around it. It might not have been flooding or the weather. You might have been stuck on a broken-down Gatwick Express train or on a blocked motorway. These things happen. If you think that there were insufficient staff to deal with exceptional circumstances, perhaps you will be happy to pay considerably more so that they can provide additional staff at a moment's notice 365 days a year? The Met Office had long predicted this weather. Not much Easy Jet could do, but possibly some travellers could have made alternative arrangements.[/p][/quote]If jokerJet had offered at 11am - when it was obvious Gatwick was in complete meltdown - that passengers could instead travel from alternative destinations like Luton or Stanstead then that would have been fine by me. I would have happily driven there instead. As Gatwick had been in meltdown for the whole day, you would have thought it was pretty obvious everyone just downing tools at teatime and going home probably wasn't a very good idea. And so it turned out. Paul Green

9:17pm Wed 1 Jan 14

Paul Green says...

And just to put jokerJet's statement in context about continuing to work on Christmas Day to clear the backlog, according to their website 14 flights flew on Christmas Day to and from Gatwick as a result of the previous day's fiasco.

That is 14 from the 83 flights to and from Gatwick cancelled on Christmas Eve.

Doesn't sound quite as impressive.
And just to put jokerJet's statement in context about continuing to work on Christmas Day to clear the backlog, according to their website 14 flights flew on Christmas Day to and from Gatwick as a result of the previous day's fiasco. That is 14 from the 83 flights to and from Gatwick cancelled on Christmas Eve. Doesn't sound quite as impressive. Paul Green

9:49pm Wed 1 Jan 14

franksutton says...

Marty1979 wrote:
But the story says you are sports EDITOR

So is that a lie?
Be careful what you say next Marty - I foresee a ban approaching

Remember what GJ has said before........
[quote][p][bold]Marty1979[/bold] wrote: But the story says you are sports EDITOR So is that a lie?[/p][/quote]Be careful what you say next Marty - I foresee a ban approaching Remember what GJ has said before........ franksutton

10:09pm Wed 1 Jan 14

Biffo. says...

Did you get your Christmas presents from Mum Paul ?
Pants and socks like the rest of us ?
Did you get your Christmas presents from Mum Paul ? Pants and socks like the rest of us ? Biffo.

10:29pm Wed 1 Jan 14

flea_in_ear says...

Perhaps I take too many precautions. I work in a very rural area, where there is only one train line serving the local station. As the trains come across the North Downs, in any poor weather conditions, my trains are the first to be affected or cancelled. The week before Christmas I had no access to a car, and taking into account the weather forecast and Christmas parties, I booked a cab home for four nights. Expensive and I am lucky that I could afford to do so. However the rural bus services are already winding down at around 6:00pm or going to other more remote areas. It is not practicable or safe to walk to another mainline station.

Many years ago my husband and I visited the Galapagos Islands. We flew out to Quito two days early, on the advice of the travel agents, so that if there were delays, we did not end up chasing after our boat around the Islands.

These are not precautions I can afford to take every time, but where something is extremely important to me, such as the once-in-a-lifetime holiday, or the possibility of literally not being able to get home unless I waited for up to five hours for a taxi which I had not pre-booked - these were within my grasp and I took them. I could still have come unstuck with unforeseen delays or road closures.

If I see potential problems I try to pre-empt them. Failing to do so, but complaining afterwards doesn't actually achieve very much. Even if a financial package is offered, it doesn't buy back the time.

I note also the complaint about the time it took for Easy Jet to fly from alternative airports. Due to high winds, various airports were temporarily shutting down from time to time. No doubt those other airports were dealing with delays of their own. I am sure you will have seen the footage of the 'plane coming in Sideways at Birmingham's airport. Little point in telling people to go elsewhere only to find that that airport has also had to shut.
Perhaps I take too many precautions. I work in a very rural area, where there is only one train line serving the local station. As the trains come across the North Downs, in any poor weather conditions, my trains are the first to be affected or cancelled. The week before Christmas I had no access to a car, and taking into account the weather forecast and Christmas parties, I booked a cab home for four nights. Expensive and I am lucky that I could afford to do so. However the rural bus services are already winding down at around 6:00pm or going to other more remote areas. It is not practicable or safe to walk to another mainline station. Many years ago my husband and I visited the Galapagos Islands. We flew out to Quito two days early, on the advice of the travel agents, so that if there were delays, we did not end up chasing after our boat around the Islands. These are not precautions I can afford to take every time, but where something is extremely important to me, such as the once-in-a-lifetime holiday, or the possibility of literally not being able to get home unless I waited for up to five hours for a taxi which I had not pre-booked - these were within my grasp and I took them. I could still have come unstuck with unforeseen delays or road closures. If I see potential problems I try to pre-empt them. Failing to do so, but complaining afterwards doesn't actually achieve very much. Even if a financial package is offered, it doesn't buy back the time. I note also the complaint about the time it took for Easy Jet to fly from alternative airports. Due to high winds, various airports were temporarily shutting down from time to time. No doubt those other airports were dealing with delays of their own. I am sure you will have seen the footage of the 'plane coming in Sideways at Birmingham's airport. Little point in telling people to go elsewhere only to find that that airport has also had to shut. flea_in_ear

10:36pm Wed 1 Jan 14

Paul Green says...

franksutton wrote:
Marty1979 wrote:
But the story says you are sports EDITOR

So is that a lie?
Be careful what you say next Marty - I foresee a ban approaching

Remember what GJ has said before........
Nobody is going to get banned for any comment on this story, certainly not by me anyway.
[quote][p][bold]franksutton[/bold] wrote: [quote][p][bold]Marty1979[/bold] wrote: But the story says you are sports EDITOR So is that a lie?[/p][/quote]Be careful what you say next Marty - I foresee a ban approaching Remember what GJ has said before........[/p][/quote]Nobody is going to get banned for any comment on this story, certainly not by me anyway. Paul Green

10:37pm Wed 1 Jan 14

Paul Green says...

Biffo. wrote:
Did you get your Christmas presents from Mum Paul ?
Pants and socks like the rest of us ?
Ha fortunately on the bright side I did miss out on that ...
[quote][p][bold]Biffo.[/bold] wrote: Did you get your Christmas presents from Mum Paul ? Pants and socks like the rest of us ?[/p][/quote]Ha fortunately on the bright side I did miss out on that ... Paul Green

3:51pm Thu 2 Jan 14

Biffo. says...

Any tips for winners on the gee gees Paul as you're sports editor ?
Any tips for winners on the gee gees Paul as you're sports editor ? Biffo.

5:49pm Thu 2 Jan 14

Oldchap says...

Paul Green wrote:
reasonable75 wrote: Wonder if Mr Green wasn't editor at NS would this story have been given so much prominence ?
I'm not the editor but as we do stories like this all the time I would assume we would have still covered it had a reader got in touch with the same story as opposed to an employee. It also hasn't been given any 'prominence' either, it is a news story the same as any other on this website.
Paul, I'm sorry that you had problems - but a large number of people nearer home also suffered.
On Christmas Eve, due to the weather, South Eastern announced they would not run trains until after 7am. I (like a lot of people) got to Orpington, the departure boards were just showing "On Time" right up until the time of the train, then “Delayed”, then they disappeared from the board to be replaced with the next "On Time". Same on National Rail web site. Staff had no idea, as they could only pass on the information they were given - but no-one called the police. Apparently the same problems occurred at every station – thousands of people
I gave up & caught a bus - got to work 2 hours late, when I finished had similar problems getting home
Kept checking the web all day - same story, trains were shown "On Time", then, “Delayed”, then disappeared. I believe they started running later afternoon.
You say yours was a news story the same as any other - but I called NS & was told they had an article! Yes, but simply saying trains were disrupted. There were probably far more people unable to travel by train than got held up at Gatwick, and these were people who were trying to get to work, then home again. You commented about the few planes Easyjet laid on to get people to their destinations. No extra trains were provided, and what good would it do running a day late?
A reporter from NS could have checked within 5 minutes by walking to Petts Wood station & seeing the chaos - or even simply opening a window to see no trains were running
I know people who will lose pay by not getting to work, and there is the impact on companies by their employees not being there. Yet the only compensation is a voucher for travel.
I think you are naïve to think that (as an employee of NS) your predicament was not given more publicity that other people
[quote][p][bold]Paul Green[/bold] wrote: [quote][p][bold]reasonable75[/bold] wrote: Wonder if Mr Green wasn't editor at NS would this story have been given so much prominence ?[/p][/quote]I'm not the editor but as we do stories like this all the time I would assume we would have still covered it had a reader got in touch with the same story as opposed to an employee. It also hasn't been given any 'prominence' either, it is a news story the same as any other on this website.[/p][/quote]Paul, I'm sorry that you had problems - but a large number of people nearer home also suffered. On Christmas Eve, due to the weather, South Eastern announced they would not run trains until after 7am. I (like a lot of people) got to Orpington, the departure boards were just showing "On Time" right up until the time of the train, then “Delayed”, then they disappeared from the board to be replaced with the next "On Time". Same on National Rail web site. Staff had no idea, as they could only pass on the information they were given - but no-one called the police. Apparently the same problems occurred at every station – thousands of people I gave up & caught a bus - got to work 2 hours late, when I finished had similar problems getting home Kept checking the web all day - same story, trains were shown "On Time", then, “Delayed”, then disappeared. I believe they started running later afternoon. You say yours was a news story the same as any other - but I called NS & was told they had an article! Yes, but simply saying trains were disrupted. There were probably far more people unable to travel by train than got held up at Gatwick, and these were people who were trying to get to work, then home again. You commented about the few planes Easyjet laid on to get people to their destinations. No extra trains were provided, and what good would it do running a day late? A reporter from NS could have checked within 5 minutes by walking to Petts Wood station & seeing the chaos - or even simply opening a window to see no trains were running I know people who will lose pay by not getting to work, and there is the impact on companies by their employees not being there. Yet the only compensation is a voucher for travel. I think you are naïve to think that (as an employee of NS) your predicament was not given more publicity that other people Oldchap

7:56am Fri 3 Jan 14

beanie59 says...

I can agree with Paul about the debacle that easyjet left their customers in, 2 friends, one quite elderly had an 11am flight on Christmas Eve, they kept being told that they would get a flight, and at one time moved to South terminal to check in, then as Paul said easyjet staff disappeared. It was frightening for them when riot police were called to control angry customers. No where to get anything to eat and drink either. at 8.30pm we received a call with a plea to collect them, my husband went and agreed it was chaos, the baggage reclaim was nightmare, and eventually easyjet staff came out to speak to passengers with a police escort. My husband got home after dropping our friends home at 3.30am Christmas day. My friends came to us for Christmas dinner as they had nothing at home. They did not choose to go away at this time, but it was an 80th birthday gift from one of their families. The North terminal was actually flooded underneath it, causing power outage, which meant it could not operate, something Gatwick are aware of as a river runs nearby. Although there as nothing easyjet could do in respect of flights, what they should have and could have done was to give passengers more information and not leave them stranded. If my friends had been told earlier that there was no chance of getting a flight , they would have come home earlier. Easy jet have refunded the costs of their flights in flight vouchers already. With so many people there, there were insufficient seats, my 80 yr old friend was in terrible pain from standing, but my husband managed to get her a seat from the Gatwick information desk.
I can agree with Paul about the debacle that easyjet left their customers in, 2 friends, one quite elderly had an 11am flight on Christmas Eve, they kept being told that they would get a flight, and at one time moved to South terminal to check in, then as Paul said easyjet staff disappeared. It was frightening for them when riot police were called to control angry customers. No where to get anything to eat and drink either. at 8.30pm we received a call with a plea to collect them, my husband went and agreed it was chaos, the baggage reclaim was nightmare, and eventually easyjet staff came out to speak to passengers with a police escort. My husband got home after dropping our friends home at 3.30am Christmas day. My friends came to us for Christmas dinner as they had nothing at home. They did not choose to go away at this time, but it was an 80th birthday gift from one of their families. The North terminal was actually flooded underneath it, causing power outage, which meant it could not operate, something Gatwick are aware of as a river runs nearby. Although there as nothing easyjet could do in respect of flights, what they should have and could have done was to give passengers more information and not leave them stranded. If my friends had been told earlier that there was no chance of getting a flight , they would have come home earlier. Easy jet have refunded the costs of their flights in flight vouchers already. With so many people there, there were insufficient seats, my 80 yr old friend was in terrible pain from standing, but my husband managed to get her a seat from the Gatwick information desk. beanie59

2:51pm Fri 3 Jan 14

voiceofreason84 says...

Some of the comments above are absolutely laughable. When it comes to communication, clearly some of you would probably still be waiting at the airport today.

To not be told of what is going on, despite having paid your money is just downright wrong and made even worse when you are being lied to. If before booking a ticket it said in the terms and conditions: "We may at any point sod off and not tell you anything about your flight and may even make up lies to get you off our backs for an hour or two." From looking at previous easyjet t&c's this is not evident.

For this lack of communication, compensation is warranted. For those arguing otherwise and pointing out that he should be thankful for being safe then I applaud your intelligence, or lack of it.
Some of the comments above are absolutely laughable. When it comes to communication, clearly some of you would probably still be waiting at the airport today. To not be told of what is going on, despite having paid your money is just downright wrong and made even worse when you are being lied to. If before booking a ticket it said in the terms and conditions: "We may at any point sod off and not tell you anything about your flight and may even make up lies to get you off our backs for an hour or two." From looking at previous easyjet t&c's this is not evident. For this lack of communication, compensation is warranted. For those arguing otherwise and pointing out that he should be thankful for being safe then I applaud your intelligence, or lack of it. voiceofreason84

12:17pm Sat 4 Jan 14

the narkybadger says...

he has a cute bald pate and bag has he any tatts?
he has a cute bald pate and bag has he any tatts? the narkybadger

8:15pm Sat 4 Jan 14

Paul Green says...

Lol narkybadger - No tats, just a slaphead!!

Biffo - My racing tip would be to avoid the nags until this monsoon season is over as the ground is absolutely saturated at the moment and form goes out of the window.

Voiceofreason84 - You sound to me like you live up to your name. I totally agree with everything you said.

Beanie - I'm sorry to hear what happened to your friends. Well done you for collecting them and inviting them to Christmas dinner.
Lol narkybadger - No tats, just a slaphead!! Biffo - My racing tip would be to avoid the nags until this monsoon season is over as the ground is absolutely saturated at the moment and form goes out of the window. Voiceofreason84 - You sound to me like you live up to your name. I totally agree with everything you said. Beanie - I'm sorry to hear what happened to your friends. Well done you for collecting them and inviting them to Christmas dinner. Paul Green

1:11am Sun 5 Jan 14

camilla75 says...

Was this power failure not caused by poor weather conditions? Extreme weather incidents fill me with admiration for the people who accept unpredictability in life and the people who support them. For goodness sake, we are so lucky not to have the sort of extreme incidents other countries have more often and with more devastation.
Many friends of mine had nowhere to go for Christmas as they could not get to relatives by train or plane. No moaning and just delighted to get invites from friends. Weather and other unpredictable events can cause chaos and we have to accept that. And be grateful planes are cancelled! You wouldn't want to be on one if it wasn't safe.
Was this power failure not caused by poor weather conditions? Extreme weather incidents fill me with admiration for the people who accept unpredictability in life and the people who support them. For goodness sake, we are so lucky not to have the sort of extreme incidents other countries have more often and with more devastation. Many friends of mine had nowhere to go for Christmas as they could not get to relatives by train or plane. No moaning and just delighted to get invites from friends. Weather and other unpredictable events can cause chaos and we have to accept that. And be grateful planes are cancelled! You wouldn't want to be on one if it wasn't safe. camilla75

11:42am Mon 6 Jan 14

Gypo.Joe says...

FFS just pay a little extree and use the VIP lounges.
FFS just pay a little extree and use the VIP lounges. Gypo.Joe

12:15pm Mon 6 Jan 14

Paul Green says...

Not sure how using the VIP lounges would have made the flight take off Gypo!!
Not sure how using the VIP lounges would have made the flight take off Gypo!! Paul Green

11:06am Tue 7 Jan 14

Gypo.Joe says...

Paul Green wrote:
Not sure how using the VIP lounges would have made the flight take off Gypo!!
Yep you are right there Paul. The difference is though sitting among nice patient people scoffing breakfast and drinks while waiting.
[quote][p][bold]Paul Green[/bold] wrote: Not sure how using the VIP lounges would have made the flight take off Gypo!![/p][/quote]Yep you are right there Paul. The difference is though sitting among nice patient people scoffing breakfast and drinks while waiting. Gypo.Joe

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