Kent Police quickest in country at answering 101 calls

Kent Police is snappy when it comes to answering 101 calls.

Kent Police is snappy when it comes to answering 101 calls.

First published in News News Shopper: Photograph of the Author by , reporter

KENT Police is the quickest force in the country at answering non-emergency 101 calls, according to new figures.

The force came out on top in the England and Wales, taking on average just five seconds to pick up the phone.

It also claimed to answer 98 per cent of all calls within 30 seconds which was second only to Devon and Cornwall on 100 per cent.

But Kent Police did take nearly 15 minutes to answer one of the nearly 300,000 calls it received between January and October last year.

The figures are the result of a freedom of information request by the BBC to which 30 of the 43 police forces in England and Wales responded.

The 101 number was fully introduced nationally in January last year and is aimed at helping people report crimes such as drug dealing, car theft and property damage.

Kent Police figures 

Calls: 295889

Average time taken to answer: five seconds

Answered within 30 seconds: 98 per cent

Calls dropped: 1.5 per cent

Longest time taken to answer: 14 minutes 47 seconds

Comments (1)

Please log in to enable comment sorting

4:15pm Sun 10 Mar 13

nearly right all the time says...

Are the public phoning a MaccieDs,
because the only place PCs are found
is pushing their way to front of a fast food queue!
Are the public phoning a MaccieDs, because the only place PCs are found is pushing their way to front of a fast food queue! nearly right all the time
  • Score: 0

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree