Angry tweets from Bromley commuters after train problems

First published in News News Shopper: Photograph of the Author by , reporter

ANGRY commuters have hit out at "diabolical" train companies after long delays and cancellations affected Bromley services over the last few weeks..

Icy conditions and broken down trains have caused problems for Southeastern customers who have taken to Twitter to vent their rage.

A broken down train between Lee and Hither Green on December 11 affected all of the company’s London services and around 300 complaining tweets were sent to its official Twitter feed in one hour alone.

Comments included one tweet from Stu Hirst which said: "We've now been stuck on the 07:35am Mottingham to Cannon Street for 35 minutes and it hasn't moved.
"Another amazing morning courtesy of @Se_Railway".

Meanwhile transport campaigner Charlie Rose, 55, told News Shopper he was furious after icy weather on December 5 caused delays of almost three hours.

Mr Rose, of Goldfinch Close, in Orpington, said: "It was yet another diabolical performance from Southeastern who never keep their customers fully in the picture when things go wrong.

"I rang the Met Office and they received a warning from the Met Office at 03.40am on December 5 but they didn’t do anything.

"It was sheer hell.  They never admit when they are wrong.

"They should have done more for the customers."

A Southeastern spokesman said: "Our efforts are focused on ensuring we have all our systems in place to keep passengers informed about their services."

"We advise all passengers to check before they travel for service updates from National Rail Enquiries (nationalrail.co.uk) and they can also get live running information directly from our website, follow us on Twitter and sign up with us for email alerts."

A spokesman for Network Rail said: "De-icing trains are in regular operation across the south-east during bad weather but as late as 3.30am on December 5 there was no forecast of snow which meant we did not use our snow and ice treatment trains.

"Network Rail and all train operators work closely to run as many trains as possible but this is always a challenge when faced with bad weather, particularly snow and ice.

"We apologise to passengers who had their journeys disrupted."

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