O2 customers unable to use mobiles

8:55am Thursday 12th July 2012 in Business News © Press Association

O2 customers unable to use mobiles O2 customers unable to use mobiles

HUNDREDS of thousands of O2 customers are still unable to use their mobile phones after the operator's network crashed.

Engineers worked through the night to fix the fault but many mobile users are facing a second day of being unable to make or receive calls.

The network's text messaging service is also affected by the fault, while customers have had issues accessing data services such as the internet.

Network problems started to be reported early on Wednesday afternoon, but it not yet know how many of 02's 23 million UK customers have been affected.

A company spokeswoman said: "We can confirm that the problem with our mobile service is due to a fault with one of our network systems, which has meant some mobile phone numbers are not registering correctly on our network.

"We, and our central supplier, have deployed all possible resources and have been working through the night to restore service as soon as possible."

The spokeswoman said it was unclear exactly how many have been affected by the nationwide problem, but estimated it was "thousands" at least.

A message on O2's Twitter feed read: "Our engineers are doing their level best to resolve the current network issue.

"Apologies for the inconvenience caused."

No timescale for the repairs has been given.

Tesco, which uses O2's masts for its Tesco Mobile network, confirmed that some of its customers were being affected this morning.

"We are currently seeing a problem on our network affecting some of our customers." a spokeswoman said.

"There is an issue within part of O2's core network that is preventing some mobile phones from successfully connecting.

"We're sorry about the inconvenience this may cause our customers, and O2 engineers are dealing with the problem to restore full service as soon as possible."

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Comments(13)

PaulErith says...
9:28am Thu 12 Jul 12

lol! I'm at work and lots of people are moaning about it. They're gutted because they can't check Facebook or send a message to someone. People these days are totally lost without a mobile phone. Get a life.

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Flowergirl76 says...
9:29am Thu 12 Jul 12

Makes us realise how on earth did we survive without our mobiles? I am one of the affected customers & it certainly made me think !

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longshanks2 says...
10:04am Thu 12 Jul 12

Never use my phone except to phone people, which it is meant for hope 02 don't try and charge me a month rental been without it for 2 days now. it was much better without mobile phones in the 70s. A lot safer place to live also

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the wall says...
10:18am Thu 12 Jul 12

longshanks2 wrote:
Never use my phone except to phone people, which it is meant for hope 02 don't try and charge me a month rental been without it for 2 days now. it was much better without mobile phones in the 70s. A lot safer place to live also
Really. So for example if someone come across a crash in a remote country lane they would have to drive off to find a phone.

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Citygirl83 says...
10:24am Thu 12 Jul 12

the wall wrote:
longshanks2 wrote:
Never use my phone except to phone people, which it is meant for hope 02 don't try and charge me a month rental been without it for 2 days now. it was much better without mobile phones in the 70s. A lot safer place to live also
Really. So for example if someone come across a crash in a remote country lane they would have to drive off to find a phone.
Yes does make you think, I am heavily pregnant woman who if out will need to contact my partner as soon as possible. lets hope I can get the smoke signals going quickly!

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bible scoffer says...
10:32am Thu 12 Jul 12

...was it anything to do with their overseas 'experts' - like the banks crashed two weeks ago ? ...just a thought.

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longshanks2 says...
11:28am Thu 12 Jul 12

We done it in the 60s 70s with no mobiles, I hand 4 Children, No mobile, and my wife still managed to get in touch with me, By public Phone, also if you did come across a crash you would have found a public phone

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PaulErith says...
11:47am Thu 12 Jul 12

We all used to cope without them, but now people are in crisis when they're down for a day. They are certainly useful and have some very good aspects such as in emergencies. However, people should get a grip on reality. It's not the end of the World that you can't write some pointless status update on Facebook or speak to your mate loudly on the train. Used correctly, they're great. However, abused as the vast majority seem to do, they are antisocial.

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Jeeepsie Joe says...
11:54am Thu 12 Jul 12

I opened my FB up this morning and it full of friends moaning about a poxy phone service.

Whoa is me, the world is coming to an end, ....leave off fer gawds sake, go buy a pay as ya go if its that vital to your life.

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Citygirl83 says...
12:53pm Thu 12 Jul 12

To those recommending finding a public phone to use, honestly can't remember the last time I saw one which was working, which hadn't been vandalised.
Don't judge people who are complaining about not having signal, these people, including myself pay for a service which cannot currently be used. O2 are being less than cooperative and while the service is down we are still being charged. Now tell me how happy you would be paying for a service which is not working?

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Citygirl83 says...
12:57pm Thu 12 Jul 12

Also what about people who need their phones for business purposes, my friend is an independent driving instructor, neither his personal or work mobile work. He can't sit in all day next to his home phone can he when he needs to be out working?

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PaulErith says...
1:16pm Thu 12 Jul 12

Citygirl83 wrote:
To those recommending finding a public phone to use, honestly can't remember the last time I saw one which was working, which hadn't been vandalised. Don't judge people who are complaining about not having signal, these people, including myself pay for a service which cannot currently be used. O2 are being less than cooperative and while the service is down we are still being charged. Now tell me how happy you would be paying for a service which is not working?
Not saying it's ideal, and there's definitely people who do rely on their mobiles for work. Just pointing out that it's not the disaster of armagedon proportions that some people are making it out to be. The vast majority of people (I reackon 99%) should be able to get through their day without too much trouble and without adverse effect. Let's remember that even with O2 service down, one can still make emergency calls on a mobile.

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yesitisme says...
3:12pm Thu 12 Jul 12

My o2 Network is always down, it's been useless lately so I am used ot it!

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